People Development Lead

Seen Health•Los Angeles, CA

6d•Hybrid

About The Position

Seen Health is revolutionizing senior care through the PACE model, integrating medical care and social support with a high-touch, interdisciplinary approach. We are a mission-driven, multidisciplinary team with deep healthcare, technology, and operations expertise. Our mission is to empower seniors to age-in-place with dignity and provide their families peace of mind. We are building a comprehensive operating system focused on data and workflows to empower our clinicians and staff with tools that deliver relevant data at the time and site of care. We are seeking an experimental builder to drive learning, development, and performance enablement at Seen Health. As our first dedicated L&D hire, you will architect the content and systems that enable sustainable high performance and a culture of continual learning for every team member. This role sits on the People team but works across every discipline in the organization. Your mission is to build high-ROI learning and development programs that measurably elevate team capabilities, grow engagement, and improve the care our participants receive. This role requires reinventing how a care organization learns, utilizing AI and in-house technology, with an experimental, data-driven approach. PACE is a training-intensive model requiring documented initial and ongoing training for all staff across eleven disciplines. You will build systems that make this rigorous training genuinely useful for diverse teams.

Requirements

5+ years in learning & development, clinical education, or workforce development with a diverse mix of clinical and non-clinical roles.
Working knowledge of regulated healthcare training compliance.
Track record of building in ambiguity — creating programs, frameworks, and processes from the ground up.
Comfort operating at multiple altitudes: designing a competency framework, facilitating frontline training.
Experience with teaching across a wide skill and role range, from frontline aides to physicians.
Strong LMS/tooling fluency and a bias toward systems that scale.
Excellent organization and detail-orientation.
Strong curiosity and practice building with AI-enabled learning tools, learning analytics, or experience piloting new learning technology in a regulated environment.

Nice To Haves

Mandarin and/or Cantonese proficiency.
Care delivery background (e.g., social worker, personal care worker) or adult-learning credential (teaching experience, instructional design).
Experience in a fast-growing, multi-site environment.
Experience with or knowledge of federal and state healthcare regulations (e.g., CMS guidelines, Medicaid/Medicare requirements, etc.).

Responsibilities

Strategically deploy AI and in-house technology (Orbit) to accelerate learning and make it accessible to a multilingual workforce.
Partner with engineering and clinical leadership on role evolution as AI becomes embedded in care workflows and build training for team members to work confidently alongside these tools.
Apply an experimental lens to L&D: ship, gather feedback, and improve, prioritizing impactful solutions and evolving them with the business.
Identify, evaluate, and pilot emerging approaches like AI-assisted content generation and simulation/scenario-based training responsibly within a regulated healthcare context.
Develop and evolve Seen Health's learning roadmap to address immediate business needs and build long-term organizational capabilities.
Design and run a structured onboarding program.
Build discipline-specific ramp plans with clinical and operational leads.
Ensure new hires meet regulatory training requirements with auditable documentation.
Own regulatory learning operations, including mandatory training, competency management, licensure tracking, audit readiness, and documentation.
Prepare documentation for CMS/DHCS audits and support corrective action plans.
Partner with the Medical Director and IDT leadership to develop clinical education targeted to serving the participant population (e.g., dementia, behavioral health, falls prevention, culturally responsive care).
Develop training for non-clinical teams (e.g., enrollment, transportation) where service quality and participant satisfaction are shaped.
Bring in training and hospitality expertise to elevate experience standards.
Own learning systems and infrastructure, including LMS administration, content standards, and learning analytics.
Incorporate training on internal tools, including Orbit, in partnership with engineering and product teams.
Build train-the-trainer capacity for subject-matter experts to deliver and sustain content.
Define and report metrics for training effectiveness (time-to-competency, audit readiness, error/incident trends, retention) to leadership.
Integrate goal setting, feedback, and accountability into the daily flow of work.
Build Seen Health's 'performance engine': systems, tools, and supports for scaling high performance, including a data-driven approach to talent readiness.
Design career pathways and promotional paths to support internal mobility and retention.