People & Culture Specialist

Madrona Hospice Care Inc.•Hayward, CA

11h•Onsite

About The Position

At Madrona Hospice Care Inc., we've designed a plan of care that will work for you and your family. We understand the importance in providing you the guidance to make those decisions easier and before a time of crisis. That’s why we have a diverse team of experienced professionals to offer a broad range of services. Our mission is to ensure a smooth transition for patients returning home from medical facilities by offering expert guidance throughout their recovery journey. A People & Culture Specialist is a trusted, calming partner across the full employee lifecycle and the day-to-day steward of our culture, our way of performing, and meeting expectations of patients and teammates alike. The goal is twofold: build a clearer, data-informed picture of how our people and our company are performing, and elevate the quality and consistency of our training and performance feedback loop so clinicians and staff have clarity and feel supported. This role would be based in our Hayward office and report to the Chief People Officer. We value teamwork, empathy, and a commitment to high-quality service, all aimed at putting patients and their families at ease during their recovery. If you are passionate about making a positive impact in patients' lives and working in a supportive and family-oriented atmosphere, we encourage you to join us in providing exceptional home health care. If you've wanted to work in a kind environment where the work of People & Culture is highly valued by leadership to frontline employees alike, this might be the right opportunity for you.

Requirements

High integrity and ethics. Non-negotiable. You handle confidential information appropriately and consistently do the right thing.
A strong problem solver. You think about root causes and propose practical solutions instead of escalating noise or just reacting.
A calming presence with sound judgment. Your decisions bring clarity and calm to the employee population rather than fueling drama.
A strong communicator. Clear in writing and in person, with active listening and the ability to adapt to any audience — from a new hire to a senior leader.
A customer service mindset. You treat employees as your customers and follow through with warmth and responsiveness.
Positive and flexible. You bring optimism to your work and are willing to try new tools, ideas, and approaches.
Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Healthcare Administration, Sciences, or a related field.
At least 3–5 years of progressive people operations experience.
Strong working knowledge of employment law and progressive people operations practices.
High technological fluency, including comfort using AI tools (drafting, summarizing, analysis, workflow efficiency) alongside HRIS and productivity platforms.
Appropriate vaccination such as Influenza.

Nice To Haves

Prior experience in a startup or high-growth environment in Tech or Healthcare.
Prior experience in healthcare, home healthcare, or another regulated industry.
HR certification (PHR, SHRM-CP, or equivalent).
Ability to speak other languages with fluency (i.e. Tagalog, Spanish, etc.)

Responsibilities

Onboard new hires with a warm, organized start — logistics, documents, benefits, and systems setup.
Manage employee internal transfers or job duty change processes.
Conduct exit interviews and translate the themes into retention improvements.
Support managers through performance review cycles, keeping them timely and consistent across teams.
Serve as an approachable first point of contact for employee questions and concerns.
Maintain accurate, confidential employee records that meet state, federal, and home healthcare regulations.
Track completion of onboarding documents (I-9s, licensure, background checks), required vaccinations (flu, COVID-19, TB, etc.), and mandatory trainings (HIPAA, OSHA, bloodborne pathogens, and other annual competencies).
Prepare for and support audits, surveys, and regulatory inspections.
Conduct and analyze data from exit interviews, performance reviews, and training outcomes to surface trends and recommendations in partnership with the Chief People Officer.
Analyze operations data to assist in workforce planning, and identify operations improvement suggestions.
Partner with the Chief People Officer and clinical managers to improve training design and delivery — especially nurse and therapist onboarding and continuing education.
Assist in planning or coordinating company social outings, team-building, and cultural events.
Partner with clinical managers to garner feedback regarding clinician experience to recommend improvements to systems, processes, and interactions to improve overall culture along with the Chief People Officer.
Hold knowledge of the benefit offerings at the company to help address questions and connect requests with the company Benefits Assistant.