People & Culture Specialist 1, Resource Center

BDO USA, P.C. • Spokane, WA

11d • $30 - $31

About The Position

The People & Culture (P&C) Specialist 1 delivers customer service to firm principals, professionals, and P&C colleagues by resolving inquiries related to employment verification, P&C initiatives, firm policies and procedures, and systems for benefits, time entry, and performance management. The role supports P&C Field and Recruiting teams through employment documentation, candidate background checks, offer materials and change letters, new-hire onboarding and orientation, I-9 review, payroll-related payments, and administration of national programs such as corporate cards and professional certification reimbursement.

The Specialist responds to current, former, and new employees’ and principals’ questions; maintains accurate inquiry records in My Support Center; supports HR transactions and payroll requests; and collaborates with P&C teams and Centers of Excellence on projects and employee questions. The position also participates in firm expansions, including offers, background checks, I-9 support, and on-site assistance when needed.

Requirements

• High school diploma or GED required.
• At least six months of experience in customer service, a shared services or call center, or an administrative role required.
• Excellent verbal, written, and interpersonal communication skills.
• Strong organizational skills, attention to detail, and ability to meet project deadlines.
• Ability to multitask and work independently or in a group environment.
• Ability to work in a demanding, deadline-driven environment and manage multiple projects simultaneously.
• Ability to build and maintain relationships with internal and external clients and interact successfully with professionals at all levels.
• Ability to adapt communication style for diverse audiences.
• Ability to handle confidential information and matters with discretion.
• Ability to evaluate issues and escalate them to a higher level or another resource when appropriate.
• Solid understanding of firm policies, procedures, and personnel laws.
• Strong analytical skills and a solid understanding of standard human resources processes.
• Ability to deliver presentations and facilitate meetings or training sessions.

Nice To Haves

• Associate’s degree, preferably focused in Human Resources.
• Bachelor’s degree, preferably focused in Human Resources.
• Prior HR experience.
• Proficiency in Microsoft Office, especially Word and Excel.
• Experience with industry-related HR management and database systems such as Oracle HCM and ServiceNow.

Responsibilities

• Answer current employees’ questions about P&C systems, including BDOU, Payroll Self-Service, Performance, and Benefits.
• Support new employees and principals with policies, procedures, onboarding processes, employment forms, and performance management.
• Respond to former employees’ questions about electronic payroll records, address changes, W-2 requests, and related matters.
• Handle employment verification requests from current and former employees and principals.
• Send separation information and instructions to employees who voluntarily terminate.
• Maintain accurate ticket histories and documentation for inquiries in My Support Center.
• Collaborate with Resource Center staff on improvement projects.
• Conduct weekly new-hire orientation presentations and review firm resources and I-9 forms.
• Assist with national programs, including professional certification preparation materials and corporate credit cards.
• Provide communications for P&C management system transactions involving data, salary, transfer, location, and working-hour changes.
• Revise offer letters in My BDO and prepare and distribute offer materials after offer acceptance.
• Prepare and distribute requests to change start or end dates.
• Submit background and criminal searches for applicable new hires.
• Assist Centers of Excellence with employee questions concerning Total Rewards, performance management, payroll, finance, talent acquisition, paid time off, and related topics.
• Submit payroll payout requests for relocation and signing bonuses, final wages, PTO payouts, and other appropriate payments or deductions.
• Participate in HR projects with Centers of Excellence leaders.
• Attend weekly team calls and monthly P&C Field and Resource Center collaboration calls.
• Assist with the Resource Center project list and task items.
• Support firm expansions through offers, background checks, I-9 Service Center activities, and on-site support when needed.

Benefits

• Employee Stock Ownership Plan (ESOP), providing participants a beneficial ownership stake in the firm.
• Comprehensive compensation and Total Rewards benefits offerings; eligibility requirements may apply.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED