People & Culture Specialist 1, Resource Center

BDO USA•Spokane, WA

11d

About The Position

The People & Culture Specialist 1 delivers customer service to firm principals, professionals, and People & Culture (P&C) colleagues by resolving inquiries about employment verifications, P&C initiatives, firm policies and procedures, and P&C systems for benefits, time entry, and performance management. The role also provides general support to P&C Field and Recruiting teams, including maintaining hire, employment-change, and termination documentation in the P&C management system; processing candidate background checks; preparing offer materials and change letters; supporting new-hire onboarding through orientation presentations and I-9 reviews; coordinating bonus and unused PTO payments; and administering national programs such as the American Express Corporate Card and Professional Certification Reimbursement programs. The Specialist responds to current, new, and former employees and principals; maintains inquiry records in My Support Center; collaborates on Resource Center improvements; supports HR transactions and payroll requests; and participates in P&C projects, team calls, collaboration meetings, and firm expansions. The position has no supervisory responsibilities.

Requirements

High school diploma or GED.
At least six months of experience in customer service, a shared services/call center, or an administrative role.
Excellent verbal, written, and interpersonal communication skills.
Solid organizational skills, attention to detail, and ability to meet project deadlines.
Ability to multitask independently or in a group environment and manage multiple projects in a demanding, deadline-driven setting.
Ability to build and maintain strong relationships with internal and external clients and interact successfully with professionals at all levels.
Ability to adapt communication style for diverse audiences.
Ability to handle confidential information and matters with discretion.
Ability to evaluate issues and escalate them to a higher level or another resource when appropriate.
Solid understanding of firm policies and procedures and personnel laws.
Strong analytical skills and a solid understanding of standard human resources processes.
Ability to deliver presentations and facilitate meetings or training sessions.

Nice To Haves

Associate’s degree, preferably with a focus in Human Resources.
Bachelor’s degree, preferably with a focus in Human Resources.
Prior HR experience.
Proficiency with Microsoft Office Suite, specifically Word and Excel.
Prior experience with industry-related human resource management and database systems such as Oracle HCM and ServiceNow.

Responsibilities

Respond to current employees’ questions about P&C systems, including BDOU, Payroll Self-Service, Performance, and Benefits.
Support new employees and principals with policies and procedures, new-hire processes, employment forms, and performance management.
Respond to former employees’ questions about electronic payroll records, address changes, and W-2 requests.
Handle employment-verification requests for current and former principals and employees.
Send separation communications and instructions to employees who voluntarily terminate employment.
Maintain accurate and current ticket histories and documentation for inquiries and requests in My Support Center.
Collaborate with P&C Resource Center staff on improvement projects.
Conduct weekly new-hire orientation presentations, review firm resources, and review new-hire I-9s.
Assist with national programs, including Professional Certification preparation materials and corporate credit cards.
Provide communications for P&C management-system transactions, including data, salary, transfer, location, and working-hour changes.
Revise offer letters in My BDO and draft and distribute offer materials after offer acceptance.
Draft and distribute requests to change start or end dates.
Submit background and criminal searches for applicable new hires.
Assist Center of Excellence teams with employee questions about Total Rewards, Performance Management, Payroll, Finance, Talent Acquisition, Paid Time Off, and related matters.
Submit payroll payout requests for relocation and signing bonuses, final wages, PTO payouts, and other appropriate payments or deductions related to employee-relations matters.
Participate in HR projects with Center of Excellence leaders.
Attend the weekly P&C Resource Center team call and participate in the monthly P&C Field and P&C Resource Center collaboration call.
Assist with the P&C Resource Center project list and task items.
Participate in firm expansions, including offers, background checks, I-9 Service Center work, and on-site support if needed.
Perform other duties as required.