People & Culture Generalist

AccorHotel • New Orleans, LA

13h • Onsite

About The Position

Reporting to the Director of People & Culture, the People & Culture Generalist is responsible for supporting the full spectrum of human resources functions, including employee relations, recruitment, onboarding, benefits administration, training, employee engagement, and People & Culture operations. This position plays an integral role in creating an exceptional employee experience while ensuring the efficient administration of People & Culture programs and processes. With strong attention to detail, sound judgment, excellent time management skills, and a service-oriented approach, the People & Culture Generalist serves as a trusted resource to employees and leaders while supporting the organization's culture and business objectives.

Requirements

• Proven ability to maintain professionalism in a highly confidential environment and interact with employees, leaders, and guests with tact, diplomacy, and warmth
• Exceptional interpersonal, verbal, and written communication skills
• Proven ability to work effectively in a fast-paced, dynamic environment
• Highly organized, results-oriented, and able to manage multiple priorities while meeting deadlines.
• Strong attention to detail and commitment to accuracy
• Minimum of 3 years of Human Resources experience, preferably in hospitality or a service-focused environment
• Knowledge of employee relations practices, including coaching, conflict resolution, performance management, and workplace policies
• Understanding of federal, state, and local employment laws and HR best practices
• Experience supporting recruitment, onboarding, benefits administration, and employee engagement programs
• Excellent computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and HRIS platforms
• Strong presentation and communication skills with the ability to engage diverse audiences
• Ability to maintain confidentiality while handling sensitive employee matters with professionalism and discretion

Nice To Haves

• Experience facilitating training, presentations, employee orientations, or group learning sessions preferred
• HR certification (PHR, SHRM-CP, or willingness to pursue certification) preferred

Responsibilities

• Foster an engaging workplace culture where employees feel valued, connected, and inspired to contribute
• Demonstrate and promote the values of trust, respect, engagement, teamwork, and sustainable performance
• Respond to employee inquiries in a professional, timely, and service-oriented manner.
• Administer and support employee benefits programs, assisting colleagues with benefits enrollment and related questions
• Support employee recognition and engagement initiatives, celebrating employee achievements and milestones
• Assist with employee communications, including hotel updates, internal training schedules, newsletters, and social media content
• Maintain the flow of People & Culture documentation and ensure compliance with hotel policies and procedures
• Prioritize phone calls, emails, and in-person visitors, ensuring timely follow-up and resolution
• Support all phases of the recruitment process, including job postings, candidate screening, interview scheduling, and onboarding coordination
• Coordinate pre-employment and new hire documentation, ensuring completion and compliance with company requirements
• Maintain accurate employee records within People & Culture systems
• Process payroll-related changes and support bi-weekly payroll administration as needed
• Ensure data accuracy across all HR systems and maintain organized electronic and hard-copy personnel files
• Facilitate and coordinate new hire orientation and onboarding programs
• Track training completion, maintain training records, and support organizational learning and development programs
• Provide first-level support and guidance for routine employee relations matters, including attendance concerns, workplace conflicts, policy interpretation, leave administration, and performance-related discussions
• Assist in resolving basic employee relations issues through fact gathering, documentation, coaching, and follow-up while escalating complex matters involving discrimination, harassment, retaliation, or other legal compliance concerns to People & Culture leadership
• Maintain accurate and confidential employee relations records and documentation in accordance with company policies and applicable employment laws
• Process Workers' Compensation claims and coordinate Short-Term Disability (STD) and Long-Term Disability (LTD) administration
• Promote employee engagement and support initiatives designed to enhance employee satisfaction, retention, and team spirit
• Partner with department leaders to support employee development, performance management, and talent initiatives
• Support hotel committees and organize colleague events, including town halls, CSR activities, recognition programs, celebrations, and the Annual Colleague Holiday Party
• Ensure a clean and safe work environment and participate in ongoing safety programs and initiatives.
• Assist with compliance audits, reporting requirements, and other People & Culture projects as assigned
• Perform other duties and responsibilities as needed to support the People & Culture department and business objectives

Benefits

• All your information will be kept confidential according to EEO guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed