HR Generalist / Employee Housing Coordinator

EOS Hospitality•Marathon, FL

6d•Onsite

About The Position

Isla Bella Beach Resort, a luxury oceanfront resort in the Florida Keys, is seeking a detail-oriented and people-focused People & Culture Generalist / Housing Coordinator to support our team members and oversee day-to-day employee housing operations. This role blends HR generalist responsibilities with hands-on housing coordination to ensure our team members feel welcomed, supported, and set up for success—both at work and at home. The ideal candidate is highly organized, approachable, and able to balance HR sensitivity with operational and housing needs in a fast-paced environment.

Requirements

Excellent verbal and written communication skills
Strong interpersonal and conflict resolution skills
Strong organizational skills and attention to detail
Ability to manage multiple priorities in a fast-paced hospitality environment
Ability to act with integrity, professionalism, and confidentiality
Strong time management and problem-solving skills
Working knowledge of HR best practices and employment laws
Proficient in Microsoft Office and ability to learn HRIS systems
Valid driver’s license required

Nice To Haves

Bilingual in English and Spanish preferred, but not required
Bachelor’s degree in Human Resources, Business Administration, Hospitality, or related field preferred
At least 1 year of experience in Human Resources, hospitality operations, or administrative support preferred
Experience with employee housing operations or property management is a plus

Responsibilities

Support recruiting efforts by reviewing candidates and coordinating with hiring managers and the People & Culture team
Coordinate onboarding processes, including completion of employment paperwork and I-9 verification
Maintain employee files and ensure accurate and compliant HR recordkeeping
Assist with new hire orientation and onboarding activities
Track and monitor completion of required training, certifications, and compliance requirements
Support employee engagement initiatives, recognition programs, and events
Assist with employee relations matters and escalate sensitive concerns as appropriate
Respond to general employee inquiries and provide support to team members and leaders
Maintain compliance with federal, state, and local employment laws and HR best practices
Coordinate day-to-day operations of employee housing across all assigned properties
Review and process lease agreements and ensure all required documentation is completed
Assign housing units and maintain accurate rosters, occupancy reports, and availability tracking
Conduct move-in and move-out inspections and ensure proper unit turnover, including: Light cleaning of units, Making beds and preparing rooms for incoming residents, Washing linens as needed
Perform minor maintenance tasks such as: Changing lightbulbs, Replacing batteries (e.g., smoke detectors, remotes)
Coordinate maintenance requests and service calls with Engineering and external vendors
Escort vendors (e.g., pest control, maintenance) to units when tenants are not present
Address and de-escalate tenant concerns or conflicts in a timely and professional manner
Maintain inventory of housing furniture, appliances, and equipment; track damages or missing items
Ensure housing policies and community standards are followed by residents
Process rent through payroll deductions, including tracking: Arrears, Security deposits, Prorated rent amounts
Monitor and manage housing occupancy, including: Consolidating tenants to maximize occupancy, Tracking upcoming move-ins and move-outs, Partnering with recruiting and P&C to forecast housing needs based on new hires
Partner closely with People & Culture, Housekeeping, and Engineering to ensure units remain safe, clean, and move-in ready