HR Generalist – Employee Experience Champion

The Surplus Line Association of CA • San Ramon, CA

5h • $75,000 - $100,000 • Hybrid

About The Position

The Surplus Line Association of California (SLA) is seeking an experienced HR professional to join their team as an HR Generalist. The SLA is an employee-first organization committed to fostering an open, inclusive, and collaborative culture, recognized as a Great Place to Work® and one of Fortune’s Best Workplaces in the Bay Area. This role provides comprehensive human resources support across the entire employee lifecycle, including employee relations, recruitment, onboarding, performance management, employee development, policy administration, compliance, benefits, leaves, and day-to-day HR operations. The HR Generalist will act as a trusted resource for employees and managers, offering guidance on workplace matters, coordinating hiring activities, and ensuring HR practices are consistent, effective, and compliant. This is a highly visible, hands-on individual contributor role focused on enhancing the employee experience and organizational effectiveness.

Requirements

• Experienced HR professional
• Ability to balance employee support, sound judgment, compliance, and operational follow-through
• Provide comprehensive human resources support across the employee lifecycle
• Support employee relations, recruitment, onboarding, performance management, employee development, policy administration, compliance, benefits, leaves, and day-to-day HR operations
• Ability to help managers navigate difficult performance issues
• Support employees through workplace concerns and leaves of absence
• Coordinate hiring activities
• Ensure related documentation and systems remain accurate
• Serve as a trusted resource to employees and managers
• Independently address a broad range of workplace matters
• Ensure HR practices are consistent, effective, and compliant across the organization
• Provide practical guidance on workplace matters while balancing consistency, discretion, and sound judgment
• Coordinate benefits, leave, accommodation, and return-to-work processes
• Respond to employee questions and work with providers and internal partners to resolve issues
• Apply HR policies and employment requirements consistently across employee matters
• Support audits, reporting, records reviews, and other HR compliance activities
• Maintain accurate and confidential HR records, systems, case documentation, and workforce information
• Prepare and evaluate HR reports, metrics, and trends to identify areas requiring attention
• Improve HR processes, tools, policies, documentation, and service delivery
• Support cross-functional projects and broader HR initiatives that strengthen the employee experience and organizational effectiveness

Responsibilities

• Advise managers on employee relations, performance, attendance, conduct, and workplace concerns.
• Address employee matters objectively and support appropriate investigation, documentation, resolution, and follow-up.
• Help employees and managers understand workplace policies, expectations, resources, and available options.
• Recognize sensitive or elevated-risk matters and involve HR leadership, legal counsel, or other partners when appropriate.
• Coordinate recruiting and selection activities in partnership with hiring managers.
• Guide onboarding, offboarding, and employee change processes.
• Ensure employment documentation, internal communications, records, and system updates are completed accurately and on time.
• Partner with payroll, benefits, technology, and other teams to support smooth employee transitions.
• Coordinate performance review and goal-setting processes.
• Guide managers on performance documentation, coaching, development planning, and performance improvement.
• Support employee learning, recognition, engagement, and workforce initiatives.
• Help translate organizational priorities into clear employee programs, communications, and resources.
• Coordinate benefits, leave, accommodation, and return-to-work processes.
• Respond to employee questions and work with providers and internal partners to resolve issues.
• Apply HR policies and employment requirements consistently across employee matters.
• Support audits, reporting, records reviews, and other HR compliance activities.
• Maintain accurate and confidential HR records, systems, case documentation, and workforce information.
• Prepare and evaluate HR reports, metrics, and trends to identify areas requiring attention.
• Improve HR processes, tools, policies, documentation, and service delivery.
• Support cross-functional projects and broader HR initiatives that strengthen the employee experience and organizational effectiveness.

Benefits

• Flexible work-life balance options
• Expansive benefits package with a variety of choices for medical, dental, and vision coverage
• Educational benefits
• Generous wellness stipend
• Complimentary Costco memberships

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed