People & Culture Administrative Assistant

The Credit Counselling Society•New Westminster, BC

2d•Hybrid

About The Position

The People & Culture Assistant serves as the initial point of contact for employees with HR-related questions and for external candidates. This role is crucial for the recruitment process, involving posting job openings, screening applications based on a behavioral model and role requirements, and coordinating selection and onboarding. The assistant will also manage HRIS and benefits platforms by creating new hire profiles and updating existing records. Daily tasks include supporting current employees by approving leave requests, answering policy and benefits inquiries, and assisting with ongoing HR processes like performance reviews, code of conduct sign-offs, and engagement surveys. Additionally, the role contributes to the People & Culture team's efforts in fostering a collaborative community by participating in the Culture Club and Social Society to organize events and activities.

Requirements

Post-secondary diploma in a related field (e.g., Business Administration) is required.
One to two years of previous human resources experience.
Strong attention to detail, organization, and time management skills.
Ability to independently prioritize and multi-task.
Excellent communication & interpersonal skills, demonstrating a genuine desire to work as part of a team and help people.
Commitment to managing personal information in a confidential and sensitive manner.
Professional phone manner, active listening skills, and the ability to convey information accurately.
Positive, can-do attitude and a solution-focused approach.
Ability to adapt to change and work well under pressure.
Ability to work independently and demonstrate initiative.
Demonstrated proficiency in computer office applications (e.g. MS Office); min. of 50 wpm.
Fluency in English required.

Nice To Haves

A degree is preferred.
Willingness to work towards Chartered Professional in Human Resources (CPHR) and/or Payroll Compliance Practitioner (PCP) designation is an asset.
Additional language skills are an asset.

Responsibilities

Offer a friendly and supportive first point of contact for HR-related inquiries from team members and candidates.
Act as an ambassador of the organization, providing empathetic, professional, and helpful support.
Manage the external recruitment process, including posting opportunities, screening applications, and coordinating selection and onboarding.
Create profiles for new hires in HRIS (BambooHR) and benefits platforms, and update records for existing team members.
Provide day-to-day support to current employees, including approving leave requests and answering inquiries about policies, procedures, or benefits.
Support ongoing HR processes such as recognition activities, annual performance reviews, code of conduct sign-offs, and engagement surveys.
Participate in the Culture Club and Social Society to organize events, celebrations, and activities that contribute to a positive work environment.

Benefits

Starting salary range of $47,580 – 51,142, with consideration for previous related education and/or experience.
Annual salary review process each January with potential for regular increases based on performance.
35-hour work week.
Generous time off provisions.
Three weeks vacation to start.
3 CCS days to use at your discretion.
6 Sick/Personal Days each year.
Comprehensive health and wellness benefits package, including Prescription Coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
Long-term savings program with employer matching (up to 5% in the first 5 years, with increases at 5th and 10th anniversaries).
A $1,000 annual bonus upon the organization achieving Client Satisfaction goals.
Educational reimbursements (up to $2,500/year).
Bilingual Credit ($800 annually) for team members fluent in both French and English.
Two-level employee development program.
Supplemental mentoring relationships.
Celebration of personal and organizational milestones (paid day off for moving or getting married, gifts for having a child or service anniversaries).
Employee and family assistance program offering counseling support and a variety of resources.