People Coordinator (Team Member Relations)

WelbeHealth•Remote, CA, USA, CA

9h•$30 - $39•Onsite

About The Position

The People Coordinator (Rotational Assignment: Team Member Relations) serves as a primary intake and coordination resource, providing tier-one support and administrative partnership to Team Member Relations (TMR) programs, resources, and initiatives that promote a positive team member experience. This role supports the TMR function by serving as a first point of contact for managers and team members seeking guidance related to workplace concerns, policies, and employee relations matters. The People Coordinator (Rotational Assignment: Team Member Relations) works closely with the TMR Program Manager and other People team members to ensure concerns are received, documented, and routed appropriately, while maintaining a high level of professionalism and confidentiality. This role is different because the People Coordinator (Rotational Assignment: TMR) at WelbeHealth: Builds a strong foundation in TMR by serving as the first point of contact for workplace concerns, learning how employee relations matters are assessed, documented, and resolved, while partnering closely with experienced professionals and leaders across the organization Participates in WelbeHealth's rotational People Coordinator program, gaining hands-on experience across multiple People functions while developing the skills, business acumen, and cross-functional relationships needed for long-term career growth within HR

Requirements

Bachelor’s degree in relevant field; professional experience may be substituted
One (1) to two (2) years of experience working in a customer-facing environment; experience working in People or administrative functions preferred
Energetic self-starter who proactively takes initiative and has a genuine curiosity and propensity to learn
Maintain strict confidentiality and handle information on a need-to-know basis, ensuring compliance with company policies, data privacy expectations, and secure record handling practices
Possess a sincere interest in pursuing or deepening a career in a People function related role
Highly motivated and action oriented with demonstrated ability to effectively organize tasks, manage time, set priorities, and meet deadlines

Responsibilities

Experience different roles within the fascinating and diverse People function throughout three (3) to four (4) rotations lasting nine (9) to twelve (12) months each, building your knowledge and capabilities of multiple facets within People operations
Serve as a primary intake point for TMR concerns and inquiries from managers and team members, including receiving and documenting concerns, gathering initial information, and ensuring inquiries are handled in a timely and professional manner
Conduct initial triage of incoming concerns, assessing complexity, risk level, policy implications, and urgency to determine whether the matter requires escalation
Provide general guidance on policies, processes, and next steps while ensuring alignment with company practices for basic inquiries and lower-complexity concerns
Maintain accurate documentation within the case management system and ensure all relevant information is recorded in a clear, consistent, and timely manner
Provide general administrative and operational support across all TMR areas, including program and initiative coordination, training logistics, material preparation, internal resource maintenance, case support, and other day-to-day administrative needs
Serve as a liaison between Legal and HR teams for documentation, coordination, and related administrative items