Member Relations Coordinator

Arcis Golf•Medina, OH

1d•Onsite

About The Position

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another. This role markets the club through direct client contact to maximize membership experience and maintains ongoing relationships with members in support of the club’s goals to achieve overall Membership growth. The Member Relations & Events Coordinator is responsible for building and facilitating the Club’s Lifestyle Programming & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests. They will work with the Club’s food & beverage department to create and maintain function sheets and event files for each Member event, tradition, and other promotions. This role supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction. Additionally, the coordinator is responsible for facilitating the development and execution of a Member communication plan, such as answering the telephone, greeting guests, managing weekly e-blasts, monthly calendars, website updates, social media, and club event displays. The role also supports in the development and implementation of retention strategies and is responsible for supporting, communicating, and adhering to the company’s mission, brand, and core values.

Requirements

Strong verbal and written communication skills
Strong attention to detail, planning and organizational skills
Experience supervising others and leading a team
Excellent customer skills
Excellent people and communication skills.
Demonstrated outstanding customer service.
Excellent organizational skills, attention to detail, drive, and motivation.
One year of golf course/private club-related work experience is preferred.
Flexibility with schedule with evenings and weekend work required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to read and interpret retail product labeling.
Ability to speak effectively before groups of customers or associates of organization.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Events management: 1 year (Required)
Customer service: 1 year (Required)
Ability to Relocate: Medina, OH 44256: Relocate before starting work (Required)

Nice To Haves

One year of golf course/private club-related work experience is preferred.

Responsibilities

Establishes and maintains positive member relationships and executes new member onboarding process.
Builds and facilitates the Club’s Lifestyle Programming & Social offerings, including working with department heads to complete and implement one unified lifestyle calendar for Members & Guests.
Works with the Club’s food & beverage department to create, maintain function sheets and event files for each Member event, tradition, and other promotions to include but not limited to entertainment contracts, P&L forecasts, and event floor plans.
Attends events and functions to ensure proper execution of events.
Supports the development of programming to increase Golf Rounds, Member Visits, Food & Beverage Revenue, and Member Satisfaction.
Facilitates the development and execution of a Member communication plan such as, but not limited to, answering the telephone and route calls to appropriate person/department, greeting, welcome and directing guests, weekly e-blasts, monthly calendars, website updates, social media, club event displays, flyers, posters, cart signs and banners.
Supports in the development and implementation of retention strategies.
Supports, communicates, and adheres to the company’s mission, brand and core values.
Other duties as assigned by supervisor or management.