People Business Partner

Paymentology

7h•Hybrid

About The Position

Paymentology is looking for curious, ambitious people who thrive on solving complex challenges, embrace innovation and want to make a tangible impact at global scale. Paymentology is the world's first truly global issuer-processor, enabling banks, neobanks, fintechs, and telcos to issue and process card products at scale across 60+ countries. Following significant global growth, we are entering the next phase of maturity for our People function, with a focus on stronger people partnership, leadership capability, scalable practices, and commercially aligned decision-making across a distributed organisation. This is a genuine build moment: you will help shape the operating model, standards, and impact of people partnering as the business scales. Paymentology is building a dedicated People Business Partnering team to support global client groups with commercially grounded, high-trust partnership that strengthens leadership decisions, team effectiveness, and organisational performance. As one of the first hires into this team, you will have meaningful influence over how people partnering is defined, embedded, and measured at Paymentology.

Requirements

7+ years’ experience in People Business Partnering or equivalent strategic HR roles
Experience operating within scaling, global, and/or remote-first organisations
Strong stakeholder management, coaching, and influencing capability across multiple leadership levels
Confidence managing complex performance, organisational change, and employee relations matters
Commercially minded with the ability to balance people impact, operational realities, and business priorities
Strong judgement, communication, and relationship-building capability
Comfortable operating in ambiguity and helping build structure in evolving environments
Strong systems thinking and problem-solving capability, with an ability to identify scalable solutions rather than short-term fixes
Digitally fluent with curiosity around technology, AI-enabled tools, automation, and the future of work within People functions
Data-informed mindset with the ability to translate people insights into practical recommendations

Nice To Haves

Experience supporting Technology organisations is advantageous

Responsibilities

Partner closely with managers and leaders to strengthen leadership capability, decision-making, accountability, and people management effectiveness
Coach managers to handle people matters with greater confidence, consistency, and commercial awareness while increasing self-sufficiency over time
Support leaders through complex people challenges including team effectiveness, performance concerns, organisational change, and stakeholder management
Design and facilitate practical manager enablement initiatives that improve leadership capability across your client groups
Support the onboarding and assimilation of new leaders into the organisation and their teams
Partner with managers to strengthen performance management practices across the employee lifecycle, including expectation setting, feedback, development planning, and management of underperformance
Support calibration and talent discussions to improve consistency, accountability, and differentiation across teams
Identify talent risks, succession gaps, and high-potential individuals and work proactively with leaders to strengthen capability pipelines
Contribute to building scalable performance and talent practices that support a high-performing culture
Partner with leaders on organisational design, team structures, spans and layers, role clarity, and workforce effectiveness as the business scales
Diagnose organisational friction points impacting performance, collaboration, or accountability and provide practical, scalable recommendations
Support business units through organisational change, restructures, and evolving operating models with a strong focus on communication, engagement, and team stability
Lead or contribute to people-related workstreams within transformation and change initiatives
Manage complex and sensitive employee relations matters across multiple jurisdictions with sound judgement, professionalism, and procedural rigour
Advise managers on labour law considerations, risk mitigation, and fair process application while balancing legal compliance with commercial realities
Strengthen manager capability in handling employee relations matters effectively, consistently, and confidently
Ensure people-related decisions, documentation, and processes are appropriately managed, defensible, and aligned to organisational standards
Use people data, trends, and organisational insights to support decision-making and identify opportunities to improve team and organisational effectiveness
Analyse indicators such as attrition, engagement, performance trends, organisational health, and workforce dynamics to provide insight-led recommendations
Explore opportunities to leverage technology, automation, AI-enabled tools, and scalable ways of working to improve people processes, manager effectiveness, and employee experience
Contribute to the ongoing evolution of the People team’s reporting, analytics, and operational maturity
Partner with leaders to strengthen accountability, collaboration, leadership consistency, and overall team effectiveness across client groups
Surface organisational and team health risks early and work proactively with leaders and relevant People partners to address them before they impact engagement, performance, or retention
Collaborate with the wider People team, including Employee Experience partners, to ensure people practices and leadership behaviours support a high-performing and sustainable culture
Act as a trusted People partner who helps leaders balance performance, engagement, culture, and business needs in a commercially effective and sustainable way