People and Operations Specialist

Sail • Twin Cities, MN

7h • $60,000 - $75,000 • Hybrid

About The Position

SAIL is seeking a warm, polished property management professional to join their team as a People and Operations Specialist. This hybrid role is central to the company's hiring, onboarding, and operational execution. The specialist will partner with leadership to recruit and screen candidates, administer Culture Index assessments, conduct first-round interviews, deliver a polished onboarding experience, support training and L&D initiatives, and provide floating operational support across property management. This includes extended on-site presence during property onboarding, new people integration, or site team transitions. While payroll and benefits are handled by Accounting, this role focuses on the human and operational aspects that shape the employee experience and serves as a first point of contact for employee questions.

Requirements

• 2+ years of experience in multifamily property management, HR, recruiting, or L&D; multifamily property management experience strongly preferred
• Demonstrated ability to juggle multiple priorities without losing accuracy or polish
• Strong written and verbal communication with professional judgment and warmth
• Comfortable conducting interviews and representing SAIL to candidates
• Proficiency in Microsoft 365
• Valid driver’s license and reliable transportation required

Nice To Haves

• Bachelor’s degree in Human Resources, Business, Communications, or related field preferred
• SHRM-CP, aPHR, or relevant HR coursework a strong plus
• Experience with Paylocity, Monday.com, Yardi, or Culture Index a plus

Responsibilities

• Own the front end of SAIL’s hiring process: sourcing candidates, screening applications, administering Culture Index assessments, and conducting first-round interviews. Deliver qualified shortlists paired with Culture Index insights to hiring managers and keep candidates engaged and well-informed from first contact through signed offer.
• Own the new hire experience from signed offer through the 90-day mark: coordinate paperwork and system setup in Paylocity, deliver New Employee Orientation, support SAIL Standard training, and ensure every new team member feels genuinely welcomed and prepared. Identify and implement improvements to the onboarding process.
• Serve as the first point of contact for employees with questions about policies, benefits, or other HR-related matters. Support engagement efforts including pulse surveys and Culture Index follow-through for existing employees. Produce the monthly HR metrics report for leadership.
• Manage day-to-day compliance touchpoints: I-9 verification and audits, Earned Sick and Safe Time tracking, pay transparency review on job postings, new hire state reporting, and ensuring required workplace postings are current at every SAIL location.
• Provide operational and on-site support during community transitions, new property onboarding, or lease-ups. This includes administrative priorities for SAIL leadership, such as scheduling and document preparation. On-site presence is typically light one to two days a week and scales to full immersion when needed.

Benefits

• Base salary $60,000 to $75,000 DOQ, plus performance-based bonus potential
• Medical, dental, vision, 401(k), paid time off, company holidays, MN Earned Sick and Safe Time
• Mileage reimbursement for travel between corporate and SAIL communities
• Ongoing professional development, including support for SHRM-CP, aPHR, or ATD certification
• A defined growth path into HR, L&D, or Talent leadership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level