People and Operations Manager (Maternity Leave Replacement)

Mako • Montreal, QC

1d • Hybrid

About The Position

This role is a maternity leave replacement for a People and Operations Manager. The position involves working directly with the COO and HR team on key activities across the entire company. It is described as an opportunity for a 'jack of all trades' who enjoys varied daily tasks. The role requires juggling multiple priorities while fostering a positive work environment. Key responsibilities span People & Culture, including contributing to company culture, organizing team bonding, maintaining HR practices, partnering with managers on employee relations and performance, managing recruitment, advising on strategic decisions, supporting HR administration (payroll, benefits, onboarding/offboarding), maintaining employee records and HR systems, coordinating with external HR vendors, supporting compliance, and providing HR evidence for SOC2 audits. Operational duties include collaborating with managers on reports for department forecasting, resource planning, project reporting, employee time tracking, data integrity, and booking corporate travel.

Requirements

• Relevant undergraduate or professional education, with at least 2-5 years of relevant work experience.
• Understanding of HR best practices.
• Strong written and spoken English and French language skills.
• Strong analytical skills, in particular advanced Excel.
• Experience with HRIS or CRM systems.

Nice To Haves

• Previous experience starting or working at a startup or small business would be awesome.

Responsibilities

• Contributing to Mako’s great company culture and organizing team bonding activities.
• Maintaining and applying already defined HR practices and processes for the entire company; ensuring that everyone is on board with them and abiding by them.
• Partnering with managers on employee relations, performance management, coaching, and policy interpretation.
• Manage the full-cycle recruitment process, working closely with a recruiter and hiring managers.
• Advising on strategic decisions that impact Mako and employees.
• Supporting HR administration, including payroll coordination, promotions, benefits, onboarding, and offboarding.
• Maintaining employee records, HR systems, and reporting to ensure accurate data and support decision-making.
• Coordinating with external HR vendors and supporting compliance with applicable employment legislation.
• Providing evidence related to human resource activities for internal and external SOC2 audits.
• Collaborate with managers to develop reports and ensure compliance related to department forecasting and resource planning to accurately plan hiring needs.
• Collaborate with managers to develop reports and ensure compliance related to ongoing project reporting.
• Collaborate with managers to develop reports and ensure compliance related to employee time tracking.
• Collaborate with managers to develop reports and ensure compliance related to key data integrity reports to ensure reporting is accurate and complete.
• Book approved corporate travel.
• Other responsibilities as needed from time to time.

Benefits

• High-end laptop (PC or Mac, your pick)
• $1000 budget to outfit your home office plus $300 after every year of employment
• Awesome benefits
• Unlimited vacation policy
• Commitment to work/life balance
• Tons of growth potential

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree