People and Culture Supervisor

Four Seasons Hotels and Resorts • Brookside, DE

3d • Onsite

About The Position

Four Seasons Resort and Residences Dominican Republic at Tropicalia is seeking a People and Culture Supervisor to join their pre-opening team. This role will report to the People and Culture leadership team and will support the daily operations of the department. Key responsibilities include employee services, onboarding, HR administration, benefits, employee relations, and regulatory compliance, all while fostering a welcoming and caring environment for employees and candidates.

Requirements

• University degree in Human Resources, Business Administration, Psychology, Hospitality Management or a related field.
• A minimum of three years of progressive Human Resources or People and Culture experience, preferably within hospitality or a service-oriented organization.
• Working knowledge of Dominican labor legislation, social security requirements and local employment practices.
• Strong organizational, interpersonal and problem-solving skills, with sound judgment and the ability to handle confidential information.
• Fluency in Spanish and strong working proficiency in English.
• Candidates must be legally eligible to work in the Dominican Republic.

Nice To Haves

• Previous supervisory experience is preferred.
• Experience with Workday or another HR information system is preferred.

Responsibilities

• Serve as a primary point of contact for employees and candidates, responding to questions and requests in a warm, timely, confidential and professional manner.
• Support the complete employee lifecycle, including pre-employment documentation, onboarding, employee changes, leave administration, transfers and separations.
• Prepare employment contracts, letters, certifications and other People and Culture documentation, ensuring accuracy and compliance with company standards and Dominican labor requirements.
• Maintain complete and confidential employee records in Workday and applicable local systems, ensuring that personnel files and employment information remain accurate and current.
• Coordinate new-hire documentation and onboarding activities, including document collection, orientation schedules, uniform requirements and departmental follow-up.
• Support benefits enrollment and administration, including medical insurance, employee meals, uniforms and other property benefits.
• Assist with employee relations matters by listening to employee concerns, documenting cases appropriately and escalating sensitive matters to People and Culture leadership.
• Coordinate with Finance and Payroll to ensure the timely and accurate processing of new hires, employee changes, leave, deductions and separations.
• Prepare and maintain People and Culture reports, including headcount, turnover, attendance, leave balances, staffing updates and other workforce information.
• Support employee communication, engagement activities, recognition programs and wellbeing initiatives.
• Assist with compliance processes involving the Ministry of Labor, Social Security Treasury and other applicable government entities.
• Support recruitment and pre-opening hiring activities as needed, including interview coordination, reference checks, offer preparation and candidate communication.
• Guide and support People and Culture Coordinators or other assigned team members in completing daily departmental priorities.
• Protect confidential employee and business information and consistently apply Four Seasons policies, standards and the Golden Rule.

Benefits

• Competitive salary and a comprehensive benefits package.
• Excellent training and professional-development opportunities.
• Opportunities for career growth within Four Seasons Hotels and Resorts.
• Employee travel program, including complimentary and discounted stays at Four Seasons properties worldwide, subject to program eligibility.
• Complimentary dry cleaning for employee uniforms.
• Complimentary employee meals while on duty.
• A supportive and inclusive work environment built on mutual respect, collaboration and the Golden Rule.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level