People and Culture Generalist

Jambalaya Group

1d•Remote

About The Position

The People and Culture Generalist delivers practical HR support to Jambalaya Group’s clients. The initial focus is completing compensation and benefits research, role descriptions, employee handbooks, career development materials, and responsive support for day-to-day employee and workplace questions. The position works closely with the Head of Human Capital to understand client needs, prepare recommendations and deliverables, and coordinate implementation. Relationship building, careful listening, sound judgment, and dependable follow-through are central to the role. As experience and familiarity with Jambalaya Group’s consulting approach develop, the specialist will assume greater responsibility for supporting smaller fractional HR engagements. The position also provides backup to the recruiting team.

Requirements

3–5 years of HR experience, with exposure and hands-on experience across several areas including compensation, benefits, employee policies and handbooks, performance management, employee relations, and recruiting.
A consulting mindset and the ability to work with multiple clients simultaneously, listen carefully, ask strong questions, assess what is needed, and provide sound recommendations.
Strong judgment and discernment, including the ability to take direction, understand the desired outcome, and adapt the approach appropriately to different clients and situations.
Strong relationship-building skills and the ability to work effectively with business owners, leaders, employees, and teammates with different personalities, perspectives, and communication styles.
Business acumen and an interest in understanding how people decisions connect to organizational structure, capacity, growth, leadership, and business performance.
Comfort with ambiguity and problem-solving. Not every client issue arrives neatly defined, and you should enjoy helping make sense of what is happening and determining a path forward.
Clear, confident written and verbal communication and the ability to turn complex information into understandable recommendations and practical next steps.
Strong organization and attention to detail, with the ability to manage multiple clients, deadlines, and priorities in a fast-paced environment.
Initiative and self-management. Once trained, you see what needs to happen, take ownership, follow through, and raise your hand early when something needs attention.
The ability to take feedback and direction well, adjust quickly, and continue learning without becoming defensive.
Discretion with confidential information and good judgment about when to independently move something forward and when to seek additional guidance.
Experience with Microsoft 365, including Word, PowerPoint, Excel, Outlook, and Teams.
Genuine enthusiasm for using AI as part of how you work, with experience using AI tools to improve thinking, research, drafting, presentations, recommendations, templates, and efficiency.
Energy, adaptability, curiosity, and a genuine interest in people.

Nice To Haves

Experience with Salesforce
Experience supporting small businesses, professional services organizations, or financial advisory practices
Experience working directly with business owners or leaders in an advisory or consultative capacity
HR certifications

Responsibilities

Compensation support: Research market compensation, identify comparable positions, document sources and assumptions, and prepare salary comparisons and draft recommendations for review.
Benefits support: Gather and compare benefits information, assist with benefits-related client questions and employee communications, and coordinate follow-up with benefits providers or other resources as needed.
Role descriptions and organizational clarity: Gather information about client positions and develop responsibilities, qualifications, reporting relationships, and measures of success.
Employee handbooks and policies: Prepare and update handbook and policy drafts using approved resources, organize client input, maintain version control, and coordinate review and implementation.
Career development: Develop career progression materials, employee development plans, and tools that help managers clarify expectations and support growth.
Performance management: Prepare review forms and manager resources, coordinate review processes, and support documentation and follow-through on performance and development discussions.
Reactive HR support: Respond to incoming client questions, clarify the underlying issue, gather relevant information, and prepare practical responses or recommended next steps with appropriate guidance.
Employee relations support: Listen objectively to employee and manager concerns, document information, and assist with routine workplace matters. Escalate sensitive or complex situations to the Head of Human Capital.
Process improvement: Continuously improve our HR consulting by developing reusable templates, tools, checklists, and processes that strengthen quality, consistency, and efficiency. Use AI thoughtfully and confidently for research, brainstorming, drafting, synthesis, and recommendations while applying professional judgment and maintaining confidentiality.
HR implementation: Prepare onboarding, offboarding, and employee communication materials and help clients implement agreed HR processes.
Client and project coordination: Maintain action plans, meeting notes, deadlines, and deliverables. Keep clients and teammates informed, follow up on outstanding information, and flag competing priorities.
Recruiting backup: Support sourcing, résumé review, initial screening, interview coordination, candidate communication, and applicant tracking during absences or increased demand.
Fractional HR support: Progressively assist with smaller client engagements by maintaining HR action plans, participating in client meetings, coordinating deliverables, and handling routine follow-up.