People and Culture Generalist

Impact Nw Group•Portland, OR

2d•Hybrid

About The Position

At Impact NW, we are a nonprofit with a mission to prevent homelessness, believing in the fundamental right to a beautiful life, stability, and peace. We aim for a future where housing is a human right. We seek individuals who share our values and can contribute their skill sets to our purpose-driven team. The People & Culture Generalist provides HR support to employees, supervisors, and the People & Culture team, with a primary focus on benefits administration. This role supports employees with benefits and leave questions, coordinates enrollments, leave and accommodation requests, workers’ compensation claims, and annual open enrollment. The Generalist also works with benefit vendors to resolve issues, conducts initial intake for employee relations matters, prepares HR reports and workforce data, and provides recruitment and onboarding coverage as needed. This position is ideal for an HR professional with benefits experience who is interested in developing across a broader range of HR functions.

Requirements

Bachelor’s degree in Human Resources, Business Administration, or related field.
Experience in human resources, benefits administration, leave administration, or general HR operations preferred.
Relevant internship, practicum, volunteer, or administrative experience may be considered in place of professional HR experience.

Nice To Haves

Experience coordinating open enrollment, workers’ compensation claims, or employee relations intake.
Experience with Oregon and Washington leave programs.
Experience supporting recruitment and onboarding activities.
HR certification, such as SHRM-CP or PHR.

Responsibilities

Serve as a primary resource for employees regarding benefit plans, eligibility, enrollment, coverage changes, and related questions.
Process benefit enrollments, changes, and terminations and coordinate with benefit brokers, vendors, and insurance carriers to resolve issues.
Coordinate annual open enrollment, including employee communications, enrollment materials, meetings, and HRIS updates.
Administer employee leave programs, including FMLA, OFLA, Paid Leave Oregon, Washington Paid Family and Medical Leave, and other applicable leave programs.
Coordinate leave documentation, reasonable accommodation requests, and return-to-work processes.
Manage workers’ compensation claims, workplace injury documentation, and unemployment claim responses.
Maintain accurate and confidential benefits, leave, accommodation, and claims records.
Serve as an initial point of contact for employees and supervisors regarding workplace concerns, HR policies, procedures, and available resources.
Conduct initial intake for employee relations matters by gathering information, documenting concerns, and referring matters to the appropriate People & Culture team member.
Provide routine policy and process guidance and promptly escalate complex, sensitive, or urgent matters to the People & Culture Director.
Assist with employee relations documentation, case tracking, and other related activities as assigned.
Compile and review HR data related to benefits, leave, turnover, recruitment, onboarding, employee relations, and other workforce trends.
Prepare recurring HR reports and summaries and identify trends or concerns that may require additional review.
Support HR audits, data validation, compliance activities, and improvements to HR processes and employee communications.
Provide recruitment and onboarding coverage, including job postings, candidate communication, background screening, new-hire documentation, HRIS entry, and orientation support.
Collaborate with the People & Culture team on department projects, cross-training, and shared priorities.
Perform other related duties consistent with the position’s level of responsibility.