People & Culture Generalist

The Paper Store•Acton, MA

5d•$63,000 - $70,000•Hybrid

About The Position

The People & Culture Generalist is responsible for administering key People & Culture programs and processes that support the team member experience throughout the employment lifecycle. This role serves as the primary administrator for benefits, leave, accommodation, unemployment, and compliance-related programs while partnering with People & Culture leadership on more complex employee matters. The Generalist ensures programs are administered consistently, accurately, and in compliance with company policies and applicable regulations.

Requirements

Be a TPS brand ambassador
3+ years of Human Resources experience
Experience supporting benefits administration, leave management, compliance, or employee lifecycle processes
Strong organizational and problem-solving skills
Ability to manage sensitive information with professionalism and discretion
Experience working with HRIS systems; Paycom preferred
Excellent written and verbal communication skills
Ability to balance multiple priorities and meet deadlines
Ability to work onsite in Acton, MA, four days per week

Nice To Haves

Experience coordinating with third-party vendors and external partners preferred

Responsibilities

Support employee relations processes through documentation, follow-up, and coordination while partnering with People & Culture leadership on escalated team member matters.
Coordinate accommodation requests, maintain required documentation, and facilitate the administrative aspects of the ADA interactive process in partnership with People & Culture leadership.
Maintain records, tracking, and follow-up related to accommodations and leave programs
Serve as the primary administrator for benefit programs, responding to employee inquiries, partnering with benefit vendors, and supporting annual enrollment activities.
Serve as the primary People & Culture contact for benefit, leave, and workers' compensation vendors to ensure timely issue resolution and program administration.
Support leave of absence and return-to-work processes in partnership with third-party administrators
Manage unemployment claim administration, including documentation preparation, claim responses, tracking, and hearing coordination.
Conduct exit interviews, analyze trends, and provide recommendations to People & Culture leadership to support retention and engagement initiatives.
Support performance management processes, including corrective action and related documentation
Coordinate severance administration, including required documentation and internal approvals
Draft and distribute People & Culture communications as needed
Create, update, and maintain SOPs and process documentation
Identify opportunities to improve People & Culture programs, processes, and team member experience while supporting implementation of department initiatives.
Maintain strict confidentiality when handling sensitive employee information
Serve as a subject matter resource for benefits, leave administration, unemployment, and accommodation processes.
Provide cross-functional support to ensure continuity of People & Culture operations