People Analytics CS Lead US

Crunchr • Boston, MA

2d • Onsite

About The Position

Crunchr is hiring a People Analytics Customer Success Lead to own US customer relationships and lead the US Customer Success team. The team consists of two Customer Success Managers and two Data Engineers. The role owns a portfolio of strategic US accounts, builds trusted relationships with HR leadership, and helps customers turn HR questions into useful metrics, analyses, insights, and business decisions. The Lead also supports user adoption, customer value creation, retention, and consistent, high-quality customer delivery.

The role includes leading, coaching, and developing the US team; setting priorities; guiding team members on analytics and HR domain knowledge; and leading customer escalations through resolution. The Lead works with US Sales on customer handovers, renewals, and expansion opportunities, and collaborates with the VP of Customer Success and colleagues in Amsterdam on global processes, standards, playbooks, and tools. The position also brings prioritized customer feedback to Product and Sales and involves finding ways to use AI to improve the team's speed, quality, and consistency.

The role is based in the Greater Boston area, with at least two days per week in the office, and reports to the VP of Customer Success in Amsterdam. Applicants must already be authorized to work in the United States without employer sponsorship. Greater Boston-based candidates are strongly preferred.

Requirements

• At least 7 years of relevant experience in people analytics, HR analytics consulting, or a customer-facing analytics role, including advising senior HR or business stakeholders.
• Deep people analytics expertise, including understanding HR processes and data such as headcount, mobility, attrition, and compensation, and turning them into meaningful metrics and insights.
• Experience leading or coaching people, formally or as a team lead; the posting gives 2+ years coaching or managing analysts, consultants, or customer-facing teams as an example.
• Strong data skills, including comfort reasoning about data models, data quality, and analysis approaches and guiding or challenging technical colleagues. Programming is not required.
• Executive presence and experience advising and presenting to HR leaders and business stakeholders, translating complexity into clear recommendations.
• A master's degree, or equivalent experience, in a quantitative, analytical, or HR-related field such as econometrics, data science, industrial-organizational psychology, or business analytics.
• Actively embrace AI in work and help the team do the same.
• Share Crunchr's working principles: Think big, Ship small, Win together.
• Be based in the Greater Boston area and work from the office at least two days per week.
• Be currently authorized to work in the United States without employer sponsorship.

Nice To Haves

• Formal experience leading or managing a team.
• Hands-on experience with HRIS systems such as Workday or SAP SuccessFactors.
• Programming experience in any language.
• Experience in a SaaS or scale-up environment.

Responsibilities

• Own customer health, adoption, value creation, and retention for US customers.
• Serve as a senior advisor and people analytics expert to customers, helping define questions, metrics, and analyses and translate insights into HR and business decisions.
• Lead customer escalations through to resolution.
• Partner with US Sales on new customer handovers, renewals, and expansion opportunities.
• Lead, coach, and develop US Customer Success Managers and Data Engineers, including regular one-on-ones, goal setting, and performance conversations.
• Coach the team on analytics and HR domain knowledge, including workforce planning, attrition, talent acquisition, reward analytics, and how HR data and systems fit together.
• Set priorities and maintain consistent delivery quality across the US customer base.
• Work with the VP of Customer Success and the Amsterdam team on global processes, standards, playbooks, and tooling.
• Bring clear, prioritized customer feedback to Product and Sales.
• Actively identify ways to use AI to improve team speed, quality, and consistency.

Benefits

• Competitive compensation package.
• Health insurance.
• 401(k).
• Four weeks of workation.
• Enhanced parental leave.
• Annual company trip.
• Employer Stock Option Plan.
• Autonomy, trust, and the opportunity to make a measurable impact on Crunchr’s growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior