PEO Employee Support Specialist I

Paychex•May reside in any Paychex location, UNAVAILABLE

11d•Onsite

About The Position

To provide excellent customer service to worksite employees of Paychex clients. Respond and provide first level resolution to worksite employee questions. Processes and maintains employee records in the Oasis systems. Instrumental in the initial data loading for our clients' employee information such as their personal information, payroll tax information, direct deposit, deductions and any data needed to initially set up and maintain worksite employee, according to company guidelines.

Requirements

H.S. Diploma - Required
2 years of experience in Office setting.
Data Entry - Preferred
Call Center Experience - Preferred
Paychex - Preferred
Payroll Processing - Preferred
Human Resources Information System (HRIS) - Preferred

Nice To Haves

Microsoft Excel - Preferred
Microsoft Office - Preferred
Microsoft PowerPoint - Preferred
Communication - Preferred
Planning - Preferred
Microsoft Visio - Preferred
Full Life Cycle Implementation - Preferred
Human Resource Strategy - Preferred
On Prem - Preferred
SAP Applications - Preferred

Responsibilities

Timely response and resolution to employee requests via incoming and outgoing phone calls.
Assists Paychex clients work-site employees, including but not limited to, user access, changes to personal records, and resetting of passwords.
Inputs clients employee new hire related information and other data entry items into the payroll system to ensure client's employees are set up accurately and in accordance with procedures.
Audits, monitors and coordinates data source, reviews for accuracy, completeness and inputs changes to ensure compliance with payroll processing guidelines.
Processes worksite employee change forms to ensure any personnel changes related to employment status, salary, and bank account information are entered into the payroll system timely.
Researches, documents, and responds to questions and issues from payroll specialists and supervisors related to client specific information ensuring timely feedback.
Reviews, researches and assists other departments with reconciliation of discrepancies to ensure accuracy.
Adheres to workforce management scheduling and guidelines
Maintains knowledge of payroll operations procedures to ensure compliance with payroll and internal control requirements.
Other duties as assigned to support the general purpose of the position’s function.