Support Specialist I

County of Mason•Mason County, WA

3d•Onsite

About The Position

This recruitment is being conducted to establish a Civil Service eligibility list for the position of Support Specialist I. Candidates who successfully complete the recruitment and examination process may be placed on the eligibility list and may be considered for appointment as vacancies occur, in accordance with Mason County Civil Service rules and applicable procedures. Placement on the eligibility list does not guarantee employment or appointment. The Support Specialist I works with a variety of complex software and legal systems on a daily basis including multiple Mason County systems, jail systems, and state and federal reporting systems. The Support Specialist 1 class is distinguished from the Support Specialist 2 & 3 classifications by their emphasis on learning and becoming proficient in the various tasks and functions of the position to which they are assigned. Support Specialist I’s will generally work under closer supervision with less independence until proficiency is acquired. Provides a variety of specialized administrative support services in a law enforcement agency under general supervision. Provides assistance to the public, law enforcement, and court employees and performs various office support work in person, over the phone, and through written correspondence. Work involves a variety of support services tasks providing timely, reliable, and accurate information; processing a variety of records, court documents, and other paperwork; entering, validating, and correcting information in various computer systems.

Requirements

Must be at least 21 years of age at time of appointment.
Pursuant to RCW 41.14.100, must be a US citizen or a lawful permanent resident and be able to speak, read, and write the English language.
Must possess a high school diploma or GED.
Acceptable score on Civil Service skills examinations
One year of office support experience, preferably in a law enforcement, court, or legal office.
Required to pass a background investigation, which includes a polygraph exam and behavioral assessments.
If you drive to and from work and/or for any work-related matter you must possess a valid Washington State Driver’s License and vehicle insurance or request and approved reasonable accommodation.

Nice To Haves

Knowledge of General office practices and procedures.
Knowledge of Computers and other office equipment.
Knowledge of Sheriff’s Office related documents, procedures and terminology.
Knowledge of Basic mathematical concepts.
Ability to Learn Sheriff’s Office software to successfully perform the essential job functions of the position.
Ability to Follow oral and written instructions.
Ability to Handle sensitive information with a high degree of confidentiality.
Ability to Deal with difficult and potentially volatile persons in a professional and calm manner.
Ability to Establish and maintain effective working relationships with co-workers, supervisors, Public Officials and the public.
Ability to Keyboard accurately and quickly.
Ability to Communicate effectively both orally and in writing, with individuals and groups regarding complex or sensitive issues or regulations
Ability to Set up and maintain a variety of files.
Ability to Sit or stand for long periods of time.
Ability to Multi task at a high level while performing the essential functions of the job.
Ability to Work under pressure and meet deadlines.
Ability to Operate standard office machines and equipment.
Ability to Maintain the confidentiality of sensitive and confidential information.
Physical ability to perform the essential functions of the job.

Responsibilities

Responsible for independently accomplishing daily objectives of a specialized enforcement or compliance support function.
Interact with Mason County Sheriff’s Office employees, correction officers, law enforcement agencies, court officials, prosecutor’s office, and the public on issues in assigned duty areas.
Review and processes time sensitive legal documents from criminal justice, social services, professional organizations, citizens, and public disclosure requests to ensure accuracy, completeness, and legal compliance with federal and state laws and sheriff’s office policy.
Initiate legal documents as needed.
Clarify, and provide guidance on Revised Codes of Washington, various types of court orders, subpoenas, affidavits and other legal documents to assist officer(s) in the field in determining proper legal course of action.
Answer inquiries and receive requests for service from citizens and staff by phone, mail, fax, and in person.
Provide information and instructions or makes contacts and referrals to persons and organizations.
Process permits and legal documents as needed, which may include various types of court orders, subpoenas, affidavits, warrants and other legal documents and may include cash handling.
Administrative support to the Sheriff, his Command Staff and other leadership as needed.
Regular, reliable and punctual attendance.
This position may at times may experience highly stressful situations in the process of resolving problems under strict deadlines.
This position is expected to function with considerable independence and have latitude in exercising independent judgment within the framework of existing policies and procedures.
Work is reviewed periodically for adequacy and accuracy of records, reports and functions.