Pension Coordinator (Hartford, CT)
CVS Health•Hartford, CT
•Hybrid
About The Position
The Pension Coordinator will be responsible for providing accurate and timely support to internal and external Large Case Pensions customers in Customer Service Call Center, working independently within prescribed policies, procedures and service metrics for routine questions, data changes, payment stop and reissue. Additional responsibilities include document management functions including scanning, uploading electronic documents, and producing/mailing letters.
Requirements
- Phone etiquette
- 1 year customer service experience
- Microsoft Office products knowledge
- Strong organization skills
- Attention to detail and accuracy
- Ability to work effectively in a team environment
- Ability to adapt to changing priorities
- Responsibility and reliability
- Strong written and oral communication skills
Nice To Haves
- Call Center responsibilities
- File management experience
- Knowledge or experience in pensions
- Bilingual language skills
- Strong Excel and Word skills
Responsibilities
- Providing accurate and timely support to internal and external Large Case Pensions customers.
- Handling routine questions, data changes, payment stop and reissue.
- Document management functions including scanning, uploading electronic documents, and producing/mailing letters.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- CVS Health bonus, commission or short-term incentive program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
