Pension Coordinator (Hartford, CT)

CVS Health•Hartford, CT

1d•$17 - $31•Hybrid

About The Position

The Pension Coordinator will be responsible for providing accurate and timely support to internal and external Large Case Pensions customers in Customer Service Call Center, working independently within prescribed policies, procedures and service metrics for routine questions, data changes, payment stop and reissue. Additional responsibilities include document management functions including scanning, uploading electronic documents, and producing/mailing letters.

Requirements

Knowledge of phone etiquette
1 year customer service experience
Proficiency in Microsoft Office products
Strong organization skills
Attention to detail and accuracy
Ability to work effectively in a team environment
Ability to adapt to changing priorities
Responsibility and reliability
Strong written and oral communication skills

Nice To Haves

Call Center responsibilities
File management experience
Knowledge or experience in pensions
Bilingual language skills
Strong Excel skills
Strong Word skills

Responsibilities

Providing accurate and timely support to internal and external Large Case Pensions customers.
Handling routine questions, data changes, payment stop and reissue.
Document management functions including scanning, uploading electronic documents, and producing/mailing letters.