Penalty Support Specialist (Business Operations)

SunSoft Online • Phoenix, AZ

34d • Hybrid

About The Position

SunSoftOnline is seeking a detail-oriented Penalty Support Specialist to join our team supporting a major Arizona state agency in Phoenix, AZ. This role operates on a hybrid schedule and is ideal for an organized administrative professional with strong data accuracy, research abilities, and customer support skills. You will manage and process penalty review requests, evaluate documentation, maintain tax records, and ensure compliance with administrative guidelines.

Requirements

• Strong office/clerical experience, data entry, document organization, and basic computer proficiency (MS Office/Excel).
• Excellent proofreading and data verification skills.
• Solid written and verbal communication skills for administrative correspondence.
• Ability to report on-site at 1600 W. Monroe, Phoenix, AZ.

Nice To Haves

• Fast and accurate numeric data entry.
• Prior exposure to government, legal, tax, or financial record-keeping environments.

Responsibilities

• Analyze taxpayer account histories, review abatement/waiver requests, and evaluate supporting documentation.
• Enter case details accurately into tracking systems, maintain tax files, and process penalty adjustments.
• Draft standard clear written correspondence and respond to taxpayer or internal inquiries regarding penalty policies.
• Research statutes, rules, and account history to support accurate and fair determinations.
• Provide general administrative support to the Taxpayer Services division to ensure smooth daily operations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed