Business Support Specialist
About The Position
The ideal candidate is highly organized, service-oriented, and proactive in maintaining a safe, functional, and welcoming environment. Responsibilities include greeting guests, monitoring building conditions, coordinating with vendors, assisting with event setup, and triaging maintenance or safety issues through the company’s ticketing system. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. The BSS exceeds client expectations, ensuring that the property is well-maintained, compliant with safety standards, and meets high-quality standards.
Requirements
- High school diploma or equivalent required.
- Proven experience within reception, Google Suites, CMMS systems, high client expectations, concierge, and events, preferably in an office setting.
- Ability to multitask in high-traffic environments
- Able to maintain badge stock, follow badging and security procedures, and provide permanent/temporary badges as needed
- Understanding of building systems (HVAC, lighting, access control, intense security protocols)
- Able to identify and report facilities issues during rounds (signage standards, safety hazards, spills, damage, outages)
- Experience with preventive maintenance concepts
- Familiarity with vendor coordination (janitorial, security, building engineers, food and beverage, etc)
Nice To Haves
- Experience with CMMS systems and Google Suites preferred.
Responsibilities
- Complete conference room rounds: Check lighting, meeting equipment, furniture, and stocking supplies.
- Tech Support: File tickets for malfunctioning meeting equipment.
- Signage: Update and replace signage throughout the building as needed on a weekly basis.
- Tours: Support new hire tours for the client showcasing the property and answering questions about the site.
- Supplies inventory: Collaborate with the Facilities Coordinator to monitor, control, and replenish office supplies for the site.
- Event support: Provide event support in a timely and courteous manner, with the ability to work with last minute changes or requests. Subject but not limited to decor, food, and beverage set up, moving chairs, tables, soft seating, stocking supplies, connecting desk power, checking meeting equipment, hanging signs, coordinating janitorial support, etc. Maintaining inventory of event supplies.
- Desking Set Up and Daily Checks: Following client provided desk standards, providing daily checks/resets of shared desks, assisting any teams with monitor, cord, or AV issues
- Safety, Security, and Building Protocols: Providing assistance with badge access (activating, creating access tickets, managing temp badge extensions), ensuring all personnel entering the building have the proper access, and resolving all access issues.
- Administrative and Organizational Support: Assisting with calendar management, ordering office or facility supplies, data entry and spreadsheet updates, managing visitor and contractor escorts.
- Emergency Response: Be on call for emergency maintenance issues, responding promptly.
- Documentation: Maintain accurate records of maintenance work, including work orders, preventive maintenance logs, and equipment service history.
Benefits
- ABM offers a comprehensive benefits package.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
