Business Support Specialist

Valley TeleCom Group • Willcox, AZ

1d • Onsite

About The Position

The Business Support Specialist provides administrative, sales, and operational support to the Business Services team. This position serves as a primary point of coordination between business customers, sales representatives, and internal departments to ensure timely communication, accurate documentation, and exceptional customer experience throughout the sales and service lifecycle. The Business Support Specialist plays a key role in supporting revenue growth, maintaining accurate business records, processing service orders, preparing customer proposals, and assisting with the successful delivery of Valley's business products and services.

Requirements

• Intermediate personal computer skills including electronic mail, word processing, spreadsheet, database activity, etc.
• Ability to prioritize tasks, handle multiple tasks and projects simultaneously.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to calculate figures and amounts such as discounts, interest, proportions, percentages and volume.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• High school diploma or General Educational Development (GED) certificate and six months’ related experience and/or training.
• Manual dexterity sufficient to reach/handle items, work with hands and operate a keyboard.

Nice To Haves

• Microsoft Word and Excel experience is desirable but not essential.
• Bi-lingual in Spanish and English is desirable and may be required depending on office location and staffing needs.
• Must have and maintain possession of a valid driver’s license issued by the state of Arizona.

Responsibilities

• Actively encourages teamwork, open communication, and cooperative interaction by promoting a positive work environment that reflects the company’s mission, values and management goals.
• Support sales and marketing initiatives by assisting with customer outreach, lead generation activities, promotional campaigns, and business development efforts.
• Assist in gathering customer feedback and market intelligence to help identify technology and telecommunications needs and opportunities for business growth.
• Maintain the Sales Database (CRM) by accurately entering, updating, and managing customer information, sales activities, opportunities, and communications.
• Capture and document all relevant customer interactions to ensure accurate records, improve productivity, and support ongoing customer relationship management.
• Prepare business service quotes, proposals, contracts, and supporting documentation for customers and prospects.
• Coordinate and process all sales-related paperwork and service orders to ensure accurate and timely implementation of customer services.
• Provide administrative support to outside sales representatives by preparing documentation, organizing files, tracking opportunities, and assisting in closing sales.
• Prepare monthly sales activity reports, performance summaries, and supporting documentation for leadership and Board reporting.
• Maintain a thorough knowledge of all Valley products, services, pricing, promotions, policies, and service capabilities to effectively support customers and the sales team.
• Monitor competitor products, pricing, and industry trends and communicate relevant information to management.
• Assist in achieving departmental sales goals and key performance indicators through proactive sales support and customer follow-up activities.
• Build and maintain positive relationships with business customers by providing responsive, professional, and solution-oriented service.
• Coordinate with internal departments to ensure customer requests, installations, service changes, and projects are completed accurately and efficiently.
• Attend company meetings, customer events, trade shows, and community functions as assigned.
• Stay informed on telecommunications, managed IT, cybersecurity, and emerging technology trends relevant to business customers.
• Communicate customer concerns, opportunities, and business issues to management and appropriate departments to improve service delivery.
• Maintain strict confidentiality of customer information, company records, pricing, and proprietary business information.
• Provide exceptional customer service and administrative support to all departments while maintaining a high degree of professionalism.
• Serve as the primary point of contact for customers by providing accurate, courteous, and timely assistance with service inquiries, account requests, billing questions, and technical support.
• Process new service requests, service changes, disconnects, transfers, and other customer account transactions accurately and efficiently.
• Perform other duties and special projects as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED