Business Support Specialist

Orlando Utilities Commission (OUC)•Orlando, FL

5d•$33 - $41•Hybrid

About The Position

OUC - The Reliable One, an industry leader and the second-largest municipal utility in Florida committed to serving the community and the environment, is presently seeking a Business Support Specialist to join the OUC Conventional Lighting division. We are seeking a highly organized, detail‑driven professional passionate about data and analytics to provide essential financial and operational support. The Business Support Specialist will serve as a key partner for capital project preparation, tracking department budgets, and maintaining accurate business data that informs leadership decisions. You will ensure timely reporting, data integrity, and strong alignment across teams while navigating systems, processes, and project workflows with confidence. A strong understanding of business operations, financial coordination, and data research will help you succeed as you support both day‑to‑day workflows and long‑term projects. The ideal candidate communicates clearly, works independently, and adapts well. You will review and analyze data, prepare financial projections, support recurring reporting, and ensure accuracy across all tools and systems used for project tracking and operational analysis. A resourceful, proactive mindset—paired with strong analytical skills, exceptional attention to detail, and proficiency with business technologies—will be essential to success. This position offers an excellent opportunity to contribute meaningfully to financial processes, project operations, and continuous improvement efforts across multiple business groups. OUC’s mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions.

Requirements

Bachelor’s degree in Finance, Accounting, Business Administration, Economics, or other related field. Two (2) years of additional experience may replace each year short of the education requirement.
Minimum of two (2) years of providing support to business operations, including one or more of the following: Project coordination, Budget/accounting coordination, Financial data research, Developing operational reports, Analysis of business operations
Proficiency in Microsoft Office Suite, specifically advanced Excel and data visualization skills, and the ability to quickly learn and navigate multiple business systems
Enterprise resource planning (ERP) software (JD Edwards EnterpriseOne) and specialty software programs used to assemble business operations data in the functional area of assignment (billing, budget, accounting, workforce management, etc.).
Related industry, organizational and departmental policies, practices, and procedures; legal guidelines, ordinances, and laws.
Customer Information System (CIS).
Strong written, oral, and interpersonal communications skills.
Analyze business operations and financial data, identify problems/opportunities, interpret policies, and propose solutions.
Able to prioritize and coordinate multiple projects to meet deadlines.
Understand and apply technical and regulatory knowledge in the functional area of assignment.
Develop a variety of reports, documents, manuals, and guides for the functional area of assignment.
Ability to understand and apply governmental accounting practices in the maintenance of financial records.
Ability to make arithmetic computations using whole numbers, fractions, and decimals; compute rates, ratios, and percentages.
Ability to use Microsoft Office Suite (Word, Excel, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Nice To Haves

Additional experience in the functional area of assignment may be preferred.

Responsibilities

Collect, verify, and maintain a variety of departmental program performance, operational, budget, and financial data.
Review and research data results, provide recommendations, and prepare related reports for management and/or external entities; may be required to provide financial, statistical, and/or technical analysis/reports.
Participate in forecasting the department’s operational activities and work volumes.
Provide related research, recommendations, and/or scheduling of employees and resources.
Coordinate assigned departmental programs, projects, and activities; respond to program customers to identify needs and resolve issues; act as a resource for other departments.
Identify and research gaps in departmental programs; identify opportunities and recommend and/or implement improvements.
Research and recommend new technologies, programs, and procedures.
Participate in developing and maintaining departmental and/or operational budgets; identify and research budget and financial variances.
Maintain and review departmental contracts, documents, policies, and manuals; help ensure compliance with related regulations and agreements.
Participate in coordinating departmental administrative activities, including creating purchase orders, approving invoices, coordinating events, and supporting employee management activities.
Train staff on programs, procedures, budgeting, and/or department operations.
Support operational software and technical applications related to the department.
Perform other duties as assigned.