Business Support Specialist

Marsh McLennan•Palm Beach Gardens, FL

4d•Onsite

About The Position

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh (NYSE: MRSH). This position is a five-day-a-week on-site position based out of our Palm Beach Gardens location, from 8:30 am to 5:00 pm. Responsible for overall strategic management of all locations, i.e. developing and enforcing processes for handling meetings, guests, leadership requests, facilities, etc. Organize office operations and procedures. Supports local Senior Leadership with travel, calendars, expenses and special projects. Completes projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation from others, monitoring progress, problem-solving, and making adjustments to plans/schedules as needed. Is the main point of contact on all facilities-related matters, including liaising with property managers, vendor relationships, and invoicing. As our Business Support Specialist on the Business Services Group team, you’ll: Advanced internal client service especially on escalated issues. Support local strategic leadership with travel, expenses, and business-related needs. Shows self-initiative to stay up to date with all the meetings, events, and resources available within in their location in order to support Colleagues in execution, by setting up meeting rooms prior to event. Responsible for providing quality service for all local facilities management. Work in partnership with other management team members to ascertain and carry out needs of technical nature and precedence of the business. Provide documentation support, procedure, and financial initiatives for the business relating to the location. Managing all vendor relationships relating to the location as well as supply management. Understanding and Management of Meeting Room Equipment and Capabilities Participate in location strategy, organizational health, financial reviews (non-confidential). Oversees key deliverables and ensure they are on time/accurate. Help drive employee engagement activities across the Region. Provide concierge level support for visitors and clients. Back-up phone support.

Requirements

High school diploma or equivalent
At least 2 years of experience in a similar role within a professional office setting
Intermediate proficiency with MS Office
Ability to analyse and prioritize a variety of tasks and deadlines
Strong communication and interpersonal skills with a positive attitude
Well organized, strong attention to detail, deadline oriented, and self-motivated

Nice To Haves

Bachelor’s degree or higher
Bilingual (English/Spanish)
5+ years’ experience supporting Manager/C-level Executives
Facilities-related experience in a support capacity

Responsibilities

Responsible for overall strategic management of all locations, i.e. developing and enforcing processes for handling meetings, guests, leadership requests, facilities, etc.
Organize office operations and procedures.
Supports local Senior Leadership with travel, calendars, expenses and special projects.
Completes projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation from others, monitoring progress, problem-solving, and making adjustments to plans/schedules as needed.
Is the main point of contact on all facilities-related matters, including liaising with property managers, vendor relationships, and invoicing.
Advanced internal client service especially on escalated issues.
Support local strategic leadership with travel, expenses, and business-related needs.
Shows self-initiative to stay up to date with all the meetings, events, and resources available within in their location in order to support Colleagues in execution, by setting up meeting rooms prior to event.
Responsible for providing quality service for all local facilities management.
Work in partnership with other management team members to ascertain and carry out needs of technical nature and precedence of the business.
Provide documentation support, procedure, and financial initiatives for the business relating to the location.
Managing all vendor relationships relating to the location as well as supply management.
Understanding and Management of Meeting Room Equipment and Capabilities
Participate in location strategy, organizational health, financial reviews (non-confidential).
Oversees key deliverables and ensure they are on time/accurate.
Help drive employee engagement activities across the Region.
Provide concierge level support for visitors and clients.
Back-up phone support.