PEGA Application Support Consultant

Capgemini • Toronto, ON

1d • CA$79,000 - CA$102,000

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

• Experience with Pega platform and Pega-based applications.
• Experience with AI-powered, application support-focused solutions
• Experience with architecture/process workflow analysis and design.
• Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously.
• Excellent interpersonal and communication skills (verbal and written)
• Basic knowledge and troubleshooting of SQL, Unix, Job Scheduling etc.
• Experience with monitoring tools and creating dashboards on ELK stack, Dynatrace, and PagerDuty
• Flexibility to be part of a rotational on-call support model.

Responsibilities

• Provide world class user support to a wide variety of employees on a day-to-day basis, resolving issues in a timely fashion with a high level of customer satisfaction.
• Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams, both technical and business.
• Perform system health check, monitoring, alerting, and corresponding action as required.
• Lead the investigation and analysis of application operational failures through to resolution, and drive follow-up for root cause identification.
• Analyze system monitoring dashboard (Dynatrace), logging system (ELK), and other tools to identify potential issues, conflicts, and risks.
• Responsible for ensuring the production and maintenance of high-quality support documents and processes.
• Write simple SQL queries against database and generate reports.
• Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners.

Benefits

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed