Application Consultant

Capgemini • Van Buren Township, IN

19h

About The Position

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Requirements

• Bachelor’s degree in finance / accounting field
• 5–8 years of experience in SAP FICO support or consulting
• Strong experience in SAP S/4HANA Finance (FI/CO modules)
• Good understanding of end-to-end finance processes (R2R, P2P, O2C)
• Excellent analytical and problem-solving skills
• Strong communication and stakeholder management skills

Nice To Haves

• SAP certification (FI/CO) – optional but preferred
• Experience in global support environment, especially North America, is an added advantage.
• Hands-on experience with ServiceNow / ITSM tools / Jira (preferred)

Responsibilities

• Act as the first point of contact (L1) for finance users, handling functional queries related to SAP FI and CO modules
• Analyse, troubleshoot, and resolve issues within defined SLAs
• Escalate complex or technical issues to L2/L3 teams while maintaining ownership
• Support financial processes within SAP S/4HANA and ensure alignment with business requirements
• Identify recurring issues and contribute to process improvements and optimization
• Manage incidents and service requests through ServiceNow / Service Central
• Ensure adherence to SLA / KPI targets and reporting standards
• Contribute to SOPs, knowledge articles, and standard solutions
• Support continuous improvement and knowledge-sharing initiatives
• Provide dedicated support aligned to North America business operations
• Ensure effective communication and timely resolution across US/Canada entities

Benefits

• Comprehensive wellness benefits including health checks, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
• Opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications.
• Encouragement for people of all backgrounds to feel encouraged and have a sense of belonging.
• Participation in internal sports events, yoga challenges, or marathons.
• Opportunity to work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level