Associate Application Consultant
About The Position
We are looking for a skilled finance professional with strong SAP expertise to join the Finance Application Functional Support (FAFS) team. The role will focus on providing Level 1 functional support for SAP S/4HANA Finance (FI/CO), ensuring timely resolution of user issues and stability of finance operations. Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Requirements
- Strong experience in SAP S/4HANA Finance (FI/CO modules)
- Good understanding of end-to-end finance processes (R2R, P2P, O2C)
- Excellent analytical and problem-solving skills
- Strong communication and stakeholder management skills
- Bachelor’s degree in finance / accounting field
- 3–8 years of experience in SAP FICO support or consulting
Nice To Haves
- Hands-on experience with ServiceNow / ITSM tools / Jira (preferred)
- SAP certification (FI/CO) – optional but preferred
- Experience in global support environment, especially North America, is an added advantage
Responsibilities
- Act as the first point of contact (L1) for finance users, handling functional queries related to SAP FI and CO modules
- Analyse, troubleshoot, and resolve issues within defined SLAs
- Escalate complex or technical issues to L2/L3 teams while maintaining ownership
- Support financial processes within SAP S/4HANA and ensure alignment with business requirements
- Identify recurring issues and contribute to process improvements and optimization
- Manage incidents and service requests through ServiceNow / Service Central
- Ensure adherence to SLA / KPI targets and reporting standards
- Facilitate smooth coordination between business and technical teams
- Contribute to SOPs, knowledge articles, and standard solutions
- Support continuous improvement and knowledge-sharing initiatives
- Provide dedicated support aligned to North America business operations
- Ensure effective communication and timely resolution across US/Canada entities
Benefits
- Shape your career with a range of career paths and internal opportunities within Capgemini group
- Personalized career guidance from leaders
- Comprehensive wellness benefits including health checks, insurance with top-ups, elder care, partner coverage or new parent support via flexible work
- Opportunity to learn on one of the industry's largest digital learning platforms, with access to 250,000+ courses and numerous certifications
- Encouragement and sense of belonging for people of all backgrounds
- Valued for who you are, and ability to bring your original self to work
- Weekly musical performance by in-house band - The Rubber Band
- Participation in internal sports events, yoga challenges, or marathons
- Work on cutting-edge projects in tech and engineering with industry leaders
- Create solutions to overcome societal and environmental challenges
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
