Peets Attendant - PT
About The Position
The Peets Counter Attendant provides friendly, professional service and high-quality food and beverage offerings while meeting and surpassing service standards. The attendant helps Guests select and purchase coffee beverages, food, and retail items; prepares beverage orders and serves requested food and warmed pastries; and maintains a clean, well-stocked, presentable service area. The role requires following company and Peets standards, operational procedures, recipes, cash-handling and inventory guidelines, and sanitation and maintenance practices. Responsibilities are performed in accordance with Company standards, policies, and procedures.
Requirements
- High school diploma or equivalent education is preferred.
- Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
- Ability to handle a wide variety of tasks simultaneously while serving customers.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Ability to communicate effectively with Guests, Team Members, and Management in written and verbal form.
- Must be at least 18 years of age.
- Must be able to obtain a UAIC Tribal Gaming License.
- Ability to walk and stand for extended periods.
- Ability to lift 20 pounds.
- Ability to enter walk-in units with temperatures as low as -10 degrees.
- Ability to bend and reach to a height of six feet, with or without assistance.
- Manual dexterity to operate job-related equipment.
- Normal corrective vision range, ability to see color, and ability to distinguish letters, numbers, and symbols.
Nice To Haves
- One year of experience in a food service outlet is preferred.
Responsibilities
- Practice, support, and promote Thunder Valley Casino Resort’s “Winning Attitude” culture and demonstrate AAA Four Diamond service standards.
- Welcome and connect with every Guest and provide information about available products.
- Anticipate Guests’ needs and suggest additional products to enhance service and meet sales goals.
- Assist Guests with selecting and purchasing specialty coffee beverages, food, and retail items.
- Prepare Guest beverage orders and serve food and warmed pastry items when requested.
- Keep the pastry display case stocked and presentable.
- Maintain a professional demeanor and communicate clearly with Guests and Team Members.
- Maintain product knowledge and serve products according to Thunder Valley Casino Resort and Peets standards.
- Use appropriate equipment and training while following established policies, procedures, and station workflows.
- Follow SOPs, recipe books, and guidelines, and ensure necessary supplies are available for consistent, quality service.
- Follow cash-handling and register policies, process Guest checks, and tender transactions according to procedures.
- Follow internal controls for obtaining and returning banks and submitting non-cash paperwork drops.
- Complete cleaning tasks according to duty rosters and cleaning standards to maintain service-area and equipment appearance and sanitation.
- Follow merchandising, stocking, rotation, and storage standards, and restock products as needed throughout the shift.
- Follow inventory stocking and recording guidelines.
- Perform preventative maintenance according to the preventative maintenance checklist.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
