Peer Support Centre Supervisor

Alma Mater Society of Queen's University Inc.•Kingston, ON

About The Position

The Peer Support Centre is a student-run service that strives to enhance the well-being of the diverse student population at Queen's University by providing drop-in one-on-one support. Student volunteers provide welcoming, confidential, and empathetic peer-based support using active listening, resource referral, information guidance, and practical assistance. The goal of the Peer Support Centre is to provide a comfortable environment where students can talk and receive support. Ultimately, the Peer Support Centre hopes to encourage members of the Queen’s community to engage in help-seeking mindsets and behaviours when facing challenges, struggles, and personal hardship.

Requirements

Demonstrated time management skills
Ability to supervise and motivate a team to achieve and exceed their goals
Ability to remain calm and poised in urgent situations

Nice To Haves

Accountability
Communication
Cultural Sensitivity
Problem Solving
Conflict Management
Time Management
Client/Customer Focus

Responsibilities

Receive Applied Suicide Intervention training (ASIST)
Responsible for filling Community Support Resource (CSR) shifts for SafeTALK with Student Wellness Services on an as-needed basis
Provide mentorship and support to volunteers through debriefing with volunteers after peer sessions and checking-in
Respond to emergency procedures as needed
Complete all evaluations and attend any required evaluation meetings.
Always serve as a representative of the AMS and its mission statement.
Monitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that arise
Exhibit a working knowledge of service staff portfolios
Ensure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolution
Assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Maintain a calm demeanor during periods of high volume or unusual events to keep the service operating to our level of standards, and to set a positive example for your team
Oversee staff to ensure work is being performed according to established standards
Ensure that all employees comply with company policies, procedures, and ethical standards
Attend and fully participate in all in person and virtual meetings
Complete other duties as assigned