Peer Program Assistant

The Affiliated Sante Group • Dundalk, MD

8d • Onsite

About The Position

Santé Group Companies is a leader in community-based behavioral and mental health services, dedicated to providing individualized services and life-saving care to help individuals heal, recover, and thrive. The organization values collaboration, innovation, creativity, and inclusivity, ensuring all members feel secure, welcomed, and respected. Santé is seeking a Part-Time Peer Program Assistant for its new Baltimore County Dundalk site. This role involves being a supportive presence for members, assisting with daily center operations, and encouraging member participation in groups and activities. The Peer Program Assistant will also engage with members in peer-to-peer support, assist with linkages to services, and facilitate socialization and activities.

Requirements

• Must become WRAP certified and NAMI Connection Support Group Facilitator certified within six (6) months of employment.
• High School Diploma or General Education Degree (GED) OR one to three months related experience and/or training OR equivalent combination of education and experience.
• Peer Recovery Specialist Certification (CPRS) OR willingness to be certified within one (1) year of employment (Santé will pay for certification if not held at time of hire).
• At least two (2) years in full recovery AND three (3) years of lived experience with mental illness, substance abuse, or a co-occurring disorder.
• Must have access to a vehicle for business purposes, including transporting consumers.
• Must possess a valid Driver’s License.
• Must possess proof of current automobile insurance.
• May not have more than two (2) points on their driving record.

Nice To Haves

• Positive attitude
• Passion for making an impact
• Personal desire to grow
• Ability to help individuals heal, recover, and thrive

Responsibilities

• Encouraging member participation in groups.
• Engaging with members through socialization, initiating activities or discussions, and starting games.
• Assisting members in peer-to-peer support discussions (in person or on telephone) with personal issues or in groups.
• Assisting with linkages to services and activities and people.
• Performing orientation for new members.
• Opening, closing, and facilitating the daily operations of the center, including cleaning, setting up snacks and drinks, creating daily sign-in sheets, recycling, and organizing materials.
• Assisting with monthly, quarterly, and annual reports.
• Entering new member data and attendance records.
• Creating correspondences, including requests for donations.
• Keeping track of and replenishing program supplies.
• Operating a 4-line telephone system, including the "warm line," answering incoming calls according to departmental protocols.
• Monitoring member usage of the telephone system.
• Retrieving messages from voice mail, returning calls, logging them, and forwarding them to the Director.
• Welcoming on-site visitors and members and directing them to the appropriate personnel or department.
• Providing potential members with appropriate information packets.
• Tracking visitor data, including new membership applications.
• Tracking monthly, quarterly, and annual data of new visitors, visitor to member ratio, non-duplicated counts of individuals served, and other required data.
• Performing other clerical duties as needed, such as filing, photocopying, and collating.
• Creating flyers for events using MS Word and other applicable programs.
• Facilitating support group membership meetings and activities.
• Coordinating with the Director in scheduling activities and developing new groups.
• Driving other members to nearby events.
• Checking work email according to agency protocol.
• Participating in and completing all required trainings.
• Performing other duties as assigned.

Benefits

• Certification Assistance (if applicable) and no-cost supervision for Peer Recovery Certification.
• Generous sick leave.
• Employee Assistance Program – Confidential support for life's challenges.
• Wellness Perks – Annual wellness initiatives and access to the Calm App.
• Recognition & Rewards – Through our Awardco platform and referral program.
• Exclusive Discounts – Enjoy deals through FunEx and more.
• Training & Growth – Ongoing development programs and career advancement opportunities.
• Culture of Purpose – A welcoming, inclusive environment where you belong.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED