Peer Admin Assistant

Richmond Area Multi-Servi•San Francisco, CA

3d•$24 - $28•Onsite

About The Position

Richmond Area Multi-Services (RAMS) is a private, non-profit mental health agency committed to advocating for and providing community-based, consumer-guided services. RAMS offers behavioral health, social, vocational, and educational services to meet the needs of diverse communities in the City. The agency is recognized for its expertise in culturally competent mental health services for the underserved, particularly the Asian & Pacific Islander and Russian-speaking populations. The Division of Peer-Based Services is at the forefront of the peer provider profession, offering culturally congruent peer counseling & support, outreach, resource linkage, and education & training throughout San Francisco. Peer providers are also engaged in workforce & professional development and behavioral health wellness promotion & outreach. RAMS programs uphold principles of wellness and recovery with a strengths-based approach that promotes empowerment, self-direction, and hope. The Peer Administrative Assistant may provide reception & administrative support to RAMS and Dept. of Public Health sites and offices, contributing to the efficiency and timeliness of clinic and program services. The available position is located at Sunset Mental Health Services, a DPH behavioral health services clinic in the Sunset District of San Francisco.

Requirements

Administrative, reception &/or clerical experience in an office setting
Demonstrated knowledge, skills, and experience working with current office methods & procedures, and business communications in English
At least 1-2 years of direct personal experience with the community behavioral health system, preferably in San Francisco
Must be able to travel between work sites as needed to provide coverage or attend meetings/trainings
Must be able to physically lift or carry items up to 25 lbs at a time

Nice To Haves

Ability to work independently and establish priorities
Excellent organizational skills; strong attention to detail
Creative problem solving skills; ability to handle unexpected problems and develop effective, timely solutions
Ability to interact professionally with diverse & interdisciplinary staff, clients, and individuals who may have special communication &/or behavioral needs
Exceptional reading and writing skills with the ability to understand and interpret written instructions or communications in English to effectively communicate with staff, program partners, vendors, & clients
Ability to multi-task in a busy environment
Must maintain confidentiality at all times
Demonstrated knowledge of MS Office including Word, Excel, Internet Explorer, and Outlook; Data entry and calendaring skills
Ability to type a minimum of twenty-five (25) words per minute using a personal computer
Strong commitment to the philosophy, goals, & mission of RAMS in providing community-based, culturally competent, and consumer-guided mental health services to the community
Commitment to engaging in professional development activities such as trainings, continuing education seminars, and reviewing up-to-date material, etc., as related to the position
Cantonese/Mandarin speaking preferred, but not required

Responsibilities

Greet/interact professionally & personably with visitors, clients, and community providers, and assist guests with connecting to appointments and meetings
Answer, screen, and route all incoming calls to appropriate individuals
Make appointment reminder calls to clients
Utilize EPIC Electronic Charting System to update and check client information, as well as scan in documents
Perform routine clerical tasks, including filing and organization, as well as duties specific to the functions of the assigned department/unit, as instructed
Receive deliveries, mail, faxes, and route to appropriate staff
Operate office equipment (e.g. fax, copier, etc.) as pertaining to job duties
Assist with maintaining order and cleanliness of shared work spaces, offices, waiting rooms, and common areas
Assist in any event planning and meeting preparation, as requested
Participate in staff meetings, in-service training and other staff development activities
Uphold excellent record of attendance and punctuality, attention to detail and organization, professional presentation & attire, and positive demeanor
Engages in pro-active and productive teamwork in a collaborative and flexible manner
Pro-actively searches out and identifies tasks and department-related needs
Perform other duties as assigned