About The Position

Assists patients, staff, and physicians to maintain a high level of operational efficiency and customer service while providing quality care to the designated patient population. This role also assists with the leadership of Nursing and Patient Service Representative staff and serves as a technical nursing expert for assigned areas.

Requirements

  • California Registered Nurse (RN) - CA Board of Registered Nursing -REQUIRED
  • AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association -REQUIRED

Nice To Haves

  • Bachelor's Degree in Nursing
  • RN experience in related clinical area.
  • Leadership experience.
  • ACLS Certification (Advanced Cardiac Life Support) - American Heart Association -PREFERRED
  • IV proficient.
  • Demonstrate typing skills proficiency by: Using a keyboard, required to type proficiently and accurately; Have the ability to type a minimum of 30 words per minute with 0-2 errors; Have the ability to proof work.

Responsibilities

  • Assists patients, staff and physicians as needed to maintain a high level of efficiency of operations and customer service while providing quality care to the designated patient population.
  • Assists with the leadership of the Nursing and Patient Service Representative staff.
  • Serves as technical nursing expert for assigned areas.
  • Demonstrates clinical knowledge and skill and technical expertise in assigned area and within scope of practice.
  • Uses well developed assessment skills to deliver all nursing care.
  • Fully successful in performing/assisting with all tests and procedures in assigned department.
  • May act as a clinical resource for assigned area.
  • Able to prepare patient for examination or procedure.
  • Obtains complete and accurate consent for procedures/surgery.
  • Prepares and labels biopsies in a thorough and accurate manner.
  • Accurately documents patient care per protocol.
  • Partners with physicians to continuously learn and expand clinical knowledge base.
  • Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians.
  • Returns phone calls according to physician instruction.
  • May schedule patient appointments.
  • In partnership with physician, provides specific educational material and individual teaching.
  • Uses universal precautions and demonstrates knowledge of infection control policies and procedures.
  • Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management.
  • Acts as a positive role model and ensures appropriate service delivery.
  • Participates in clinical projects as directed by the physician or manager.
  • Organizes and completes daily requirements and responsibilities.
  • Ensures prompt and efficient return of messages according to established policy.
  • Troubleshoots and resolves problem calls.
  • Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards.
  • Follows policy and procedure for entering of OCM.
  • Completes work within assigned hours.
  • Able to respond to changing circumstances and prioritize patient needs.
  • Responds to urgent and emergent situations in a calm and capable manner.
  • Utilizes good judgment and problem solving ability.
  • Ensures readiness of reports and information to maximize patient visit.
  • Maintains appropriate supply levels.
  • Cost conscious in usage.
  • Participates in and prepares for site inspections and inventories.
  • Completes department inventories per guidelines.
  • Enters authorizations and schedules surgeries and procedures in a timely and accurate manner.
  • Assists in other departments as assigned to meet staffing needs and travels to other sites as business needs arise.
  • Assists with training and education of new and existing staff.
  • Consistently pro-active in team development and in problem-solving to meet department goals and support changes.
  • Acts as a resource and role model for staff.
  • Facilitates inter-departmental cooperation and teamwork.
  • Adheres to Sharp HealthCare standards of conduct.
  • Maintains current knowledge of applicable medications.
  • Demonstrates safe and accurate administration techniques.
  • Ensures verification by licensed person and documentation of all medications administered including two (2) patient identifier verification.
  • Assists with Medical Assistant medication verification in immediate area.
  • Completes Quality Assurance (QA) assignments and ensures overall department compliance with requirements.
  • Maintains narcotic control procedures including key management and inventory.
  • Assists with prescription reconciliation at the end of month.
  • Support and completion of quality initiatives: P4P, BMI, DataMart, etc.
  • Demonstrates knowledge of equipment and Information Systems applications.
  • Able to activate emergency procedure per protocol - code, fire, etc.
  • Documents patient care events in a thorough and accurate manner.
  • Manages and completes AEHR tasks per prescribed time lines.
  • Support and knowledge of new applications and policies: AEHR, Abbreviations, etc.
  • Knowledge of insurance, utilization review, scheduling requirements and support of front desk responsibilities.
  • Able to operate and maintain department equipment.
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