Pediatric Site Coordinator - CNDC
About The Position
The Pediatric Site Coordinator reports to the Practice Manager or Clinical Manager and assists with the daily non-clinical patient operations of assigned office or practice locations. The coordinator oversees scheduling, registration, and ambulatory workflows for pediatric patients and caregivers, and works with departmental staff to greet patients, facilitate referrals, schedule appointments, and provide high-quality customer service through phone and electronic portal outreach. Employees are expected to model Brown University Health’s values of Compassion, Accountability, Respect, and Excellence, and demonstrate its core Success Factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate. The position has no supervisory responsibility.
Requirements
- High school diploma or equivalent; an associate degree or extensive experience may substitute for an additional degree.
- Knowledge of medical insurance and benefits, including referrals.
- At least three years of experience directly related to general practice operations in an ambulatory or outpatient medical practice; other relevant experience may be considered.
- Proficiency with electronic medical records and other computer systems.
- Familiarity with medical office procedures and terminology.
Responsibilities
- Demonstrate understanding of the job description, performance expectations, and competency assessment plan.
- Meet and exceed customer needs and adhere to Customer Service Standards.
- Oversee patient financial processes, including obtaining and processing payments at the time of service and completing end-of-day batches that reconcile arrived patients and collected payments.
- Provide general support for patient operations at the site or specialty.
- Orient and serve as a resource to new employees on pediatric ambulatory policies and procedures.
- Coordinate with site leadership to improve patient workflows and patient experience.
- Document patient contact in the medical record, including calls, portal messages, confirmation calls, and wait-list outreach.
- Assist with patient care support functions, including letters, forms, questionnaires or screenings, medication refill requests, DME requests, referral requests, and obtaining documents from other specialists.
- Oversee scanning workload and electronic fax inboxes and perform tasks as needed to ensure timely processing.
- Schedule and coordinate visits or admissions outside the clinical LifeChart department; complete required paperwork and help secure referrals and prior authorizations.
- Perform and oversee outreach to patients overdue for medical care and other assigned high-priority outreach.
- Assist with physician schedule templates and other duties coordinated with administrative and business team members.
- Remain flexible and receptive to change, learning and retaining new information or processes quickly.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
