Pediatric Front Desk Specialist Full-Time
About The Position
At Summer Pediatrics, we believe every child deserves exceptional care—and every family deserves to feel welcomed from the moment they walk through our doors. We are looking for a friendly, organized, and compassionate Pediatric Front Desk Specialist to become an essential part of our growing team. If you enjoy helping people, thrive in a fast-paced environment, and love working with children and families, we'd love to meet you! Summer Pediatrics is a well-established, independent pediatric practice serving families in Stamford and the surrounding communities. Our mission is to provide compassionate, high-quality pediatric care while creating a positive experience for every patient and family. Our front desk team is the heart of our practice. We are looking for someone who shares our values of: Compassion, Empathy, Excellence, Accessibility.
Requirements
- Has exceptional customer service skills
- Enjoys working with children and families
- Stays calm and organized in a busy environment
- Can multitask while maintaining accuracy and attention to detail
- Is dependable, positive, and a team player
- Communicates professionally in person and over the phone
- Takes initiative and enjoys solving problems
- Pediatric office experience is a plus
- Spanish-speaking preferred
- Experience with electronic medical records (eCW preferred)
- Comfortable using Microsoft Office and basic computer applications
- Excellent verbal and written communication skills
- High school diploma or equivalent required
Responsibilities
- Welcome patients and families with warmth and professionalism
- Answer a high-volume, multi-line phone system and assist callers courteously
- Schedule, confirm, and reschedule appointments
- Verify insurance eligibility and collect accurate demographic information
- Register new patients and update electronic medical records (eCW experience is a plus)
- Collect copays and balances while explaining office policies
- Process referrals, forms, and incoming documents
- Communicate effectively with providers and clinical staff to ensure smooth patient flow
- Assist families with the patient portal and registration forms
- Keep the reception area organized, welcoming, and child-friendly
- Perform additional administrative tasks to support daily office operations
Benefits
- Free uniforms
- Paid time off
- Training & development
- Vision insurance
- 401(k) matching
- Dental insurance
- Health insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
