Front Desk Registration Specialist - Full Time
Orthopaedic Institute of Ohio, Inc•Lima, OH
•Onsite
About The Position
The Front Desk Registration Specialist greets and engages with patients, as well as provides a wide range of administrative support for the medical office.
Requirements
- High School diploma or equivalent required at minimum
- Good computer and telephone communication skills
- Able to operate misc. office equipment
- Hearing and vision abilities within normal range, or corrected, to observe and communicate with patients and staff
- Ability to work in fast-paced environment in a professional medical office setting
Nice To Haves
- Experience working in related position preferred
Responsibilities
- Greet patients and visitors in a prompt, courteous, helpful manner both in person and on the phone; Maintain reception area, direct patients, and answer patients’ questions
- Check in patients and update/verify required patient information in EMR system
- Ensure required paperwork is issued to patient and communicate completion instructions
- Collect any required patient payments; Balance payments at end of day and promptly turn into Accounts Receivable
- Remain informed and instruct patients on OIO regulations such as office hours, payments on account, insurance and self-pay requirements, scheduling policies, patient portal, etc.
- Assist patients with mobility and access to wheelchairs if necessary; Coordinate transportation for patient if necessary
- Properly utilize EMR system and remain up to date on required training and procedures related to EMR system; Demonstrate proficiency in appointment scheduling and accurate documentation in patient’s chart
- Secure patient information and maintain patient confidentiality
- Assist in coverage of other staff when necessary; Participate in orientation of employees when needed
- Communicate efficiently with other departments to ensure best care for patient
Benefits
- Health, Dental, and Vision Insurance
- 401k Plan, 3% Safe Harbor Non-Elective Employer Contribution
- Employer-provided $25,000 Group Life Insurance
- Voluntary Life Insurance
- Short-Term and Long-Term Disability
- Accident, Hospital, Critical Illness/Cancer Benefits
- Mileage Reimbursement for travel between office locations
- Certificate and Continuing Education Reimbursement
- Accrual Paid Time Off (up to 19 days off within 1st year)
- 6 Paid Holidays Per Year
- Closed on Major Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
