Pediatric Clinic Office Manager /OT -Laurinburg, NC

Carolina Therapy Services•Laurinburg, NC

3d•$18 - $22

About The Position

The Pediatric Clinic Office Manager for Carolina Therapy Services, Inc. supports the outpatient clinic team with daily operations and reports directly to the Area Director. The role includes client reception, appointment scheduling, referral and client intake coordination, insurance verification, chart preparation and maintenance, billing support, clinic equipment and facility oversight, and general office duties. The manager also supports staff scheduling and documentation processes, maintains relationships with referral sources, assists with credentialing, and orders supplies with prior approval.

Responsibilities

Greet clients and visitors.
Schedule appointments and evaluations for new and existing clients, and follow up when clients are late or do not attend.
Manage new referrals and client information, including sending and receiving intake packets, verifying insurance, scheduling evaluations, filing evaluation reports within seven days, distributing reports to parents or legal guardians and referral sources, scheduling clients with therapists, entering new clients into billing software, and ensuring charts contain information needed for billing.
Obtain coverage for evaluations and treatments and oversee clinic staff schedules to maximize treatment time and ensure clients are seen as scheduled.
Monitor cancellations and no-show appointments.
Prepare and manage client charts, including preparing charts at check-in, entering client information into the electronic health record, and ensuring files are complete and accurate before refiling.
Verify insurance for new and existing clients and re-verify insurance for existing clients at the beginning of each month.
Collect co-pays and other amounts owed at check-in and send collected co-pays to the corporate office as instructed and on time.
Ensure equipment is stored appropriately and in good working order, and direct equipment or facility repair work orders to the corporate office in a timely manner.
Perform general office and receptionist duties, including answering phones.
Keep the entryway, lobby, common areas, trash areas, and restrooms clean, safe, presentable, and stocked; ensure materials and equipment are cleaned routinely under clinic policy.
Print initial and reauthorizations and file them in patient charts.
Maintain relationships with referral sources through verbal and written communication.
Ensure current professional licenses for clinical staff are displayed in the designated area.
Assist with the credentialing process as needed.
Order supplies through the corporate office with prior approval from the Area Director.
Ensure clinic staff enter documentation and billing charges in a timely manner.
Review clinic staff timesheets weekly for accuracy by comparing them with documentation software.
Perform other duties as assigned.