Peak Relationship Banker - ID-Star (19hrs)

U.S. Bank•Star, ID

22d•$20 - $23

About The Position

The Peak Relationship Banker demonstrates excellent customer service in accordance with U.S. Bank customer service expectations and works a specified schedule of less than 20 hours per week during peak business times in a branch. The role supports sales and service activities across Consumer Banking branch locations, including Metro, Community, and In-Store On-Site branches. The banker assesses and handles customers’ banking needs, obtains and processes customer and account information, and sells bank deposit and loan products and services. The role uses the Customer Engagement Cycle to profile customers and identify opportunities. Bilingual bankers perform these responsibilities in languages deemed essential within a particular branch or community. The banker must be willing to work occasionally at other nearby locations. The role actively develops new business and expands existing customer relationships. Activities may include outside sales, workplace banking, tabling events, visits to local businesses and apartment complexes, consumer loan origination and closing, and opening new accounts. The banker refers customers to other appropriate U.S. Bank product areas. At In-Store locations, the role includes public address announcements and in-aisle marketing. At On-Site locations, it includes outside and/or campus marketing and sales activities, such as distributing flyers and speaking with students and faculty about U.S. Bank products and services. The position requires National Mortgage Licensing Service (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, and ongoing compliance with legal and regulatory registration requirements, including maintaining a satisfactory criminal and credit record.

Requirements

One or more years of related banking experience or commensurate training in sales and customer service experience.
Bilingual.
High school diploma or equivalent.
NMLS registration under the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with legal and regulatory registration requirements, including maintaining a satisfactory criminal and credit record.

Nice To Haves

Demonstrated commitment to a unified customer experience through excellent customer service and modeling skills consistent with U.S. Bank’s Core Values.
Knowledge of retail product philosophy, policy, procedures, documentation, and systems.
Comprehensive knowledge of retail products and services.
Effective interpersonal, selling, and referral skills.
Strong mathematical, problem-solving, and negotiation skills.
Strong verbal and written communication skills.

Responsibilities

Provide excellent customer service in accordance with U.S. Bank customer service expectations.
Assess and address customers’ banking needs; obtain and process customer and account information.
Sell bank deposit and loan products and services, using the Customer Engagement Cycle to profile customers and identify opportunities.
Actively develop new business and expand existing customer relationships.
Conduct activities that may include outside sales, workplace banking, tabling events, visits to local businesses and apartment complexes, consumer loan origination and closing, and opening new accounts.
Refer customers to the appropriate area for other U.S. Bank products.
At In-Store locations, make public address announcements and conduct in-aisle marketing to generate sales opportunities.
At On-Site locations, conduct outside and/or campus marketing and sales, including distributing flyers and speaking with students and faculty about U.S. Bank products and services.
Work occasionally at other nearby locations.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension.