Peak Relationship Banker - ID-Star (19hrs)

U.S. Bank•Star, ID

21d

About The Position

The Peak Relationship Banker demonstrates excellent customer service in accordance with U.S. Bank customer service expectations and works a specified schedule of fewer than 20 hours per week during peak business times in a branch. The position supports sales and service activities across Consumer Banking branch locations, including Metro, Community, and In-Store On-Site locations. The banker assesses and handles customers’ banking needs, obtains and processes customer and account information, and sells bank deposit and loan products and services. The role uses the Customer Engagement Cycle to profile customers and identify opportunities. Bilingual bankers perform these responsibilities in languages identified as essential for a particular branch or community. The banker must be willing to work occasionally at other nearby locations. The role develops new business and expands existing customer relationships. Activities may include outside sales, workplace banking, tabling events, visiting local businesses or apartment complexes, originating and closing consumer loans, and opening new accounts. The banker refers customers to appropriate areas for other U.S. Bank products. At In-Store locations, the banker makes public-address announcements and conducts in-aisle marketing. At On-Site locations, the banker conducts outside or campus marketing and sales activities, such as distributing flyers and speaking with students and faculty about U.S. Bank products and services. The position requires National Mortgage Licensing Service (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, along with ongoing compliance with applicable legal and regulatory registration requirements, including maintaining a satisfactory criminal and credit record.

Requirements

One or more years of related banking experience, or commensurate training in sales and customer service experience.
Bilingual.
High school diploma or equivalent.
Willingness to work in other nearby locations on occasion.
NMLS registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with legal or regulatory registration requirements, including maintaining a satisfactory criminal and credit record.

Nice To Haves

Demonstrated commitment to a unified customer experience through excellent customer service and skills consistent with U.S. Bank’s Core Values.
Knowledge of retail product philosophy, policy, procedures, documentation, and systems.
Comprehensive knowledge of retail products and services.
Effective interpersonal, selling, and referral skills.
Strong mathematical, problem-solving, and negotiation skills.
Strong verbal and written communication skills.

Responsibilities

Demonstrate excellent customer service in accordance with U.S. Bank customer service expectations.
Work a specified schedule of fewer than 20 hours per week during peak business times in a branch.
Assess and handle customers’ banking needs; obtain and process customer and account information; and sell bank deposit and loan products and services.
Use the Customer Engagement Cycle to profile customers and identify opportunities.
Develop new business and expand existing customer relationships.
Conduct activities that may include outside sales, workplace banking, tabling events, visiting local businesses and apartment complexes, originating and closing consumer loans, and opening new accounts.
Refer customers to the appropriate area for other U.S. Bank products.
At In-Store locations, make public-address announcements and conduct in-aisle marketing to generate sales opportunities.
At On-Site locations, conduct outside or campus marketing and sales activities, including distributing flyers and talking with students and faculty about U.S. Bank products and services.
Work occasionally at other nearby locations.
For bilingual roles, perform responsibilities in the languages deemed essential within the branch or community.
Maintain required NMLS registration and ongoing compliance with applicable legal and regulatory registration requirements.

Benefits

Healthcare, including medical, dental, and vision coverage.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation, from two to five weeks depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase, 401(k) contribution, and pension, subject to eligibility requirements.