PDDM Specialist

Northwestern Mutual • Milwaukee, WI

2d • $49,040 - $73,560

About The Position

Our Print & Digital Document Management (PDDM) team plays a critical role in keeping document operations running across the enterprise. This team supports everything from document imaging and records retrieval to contract assembly, mail distribution, and print services, ensuring accuracy, efficiency, and a strong client experience. We’re looking for a PDDM Specialist to help lead day-to-day operations, support team performance, manage vendor relationships, and drive continuous improvement. This role is ideal for someone who thrives in a fast-paced operations environment and enjoys solving problems, improving processes, and making an impact across teams.

Requirements

• Bachelor’s degree in Business or a related field, or equivalent experience
• 5+ years of experience in operations, customer service, or a related environment
• Demonstrated experience leading, mentoring, or coaching others
• Strong problem-solving and analytical skills with the ability to make sound decisions
• Excellent written and verbal communication skills
• Proven ability to manage multiple priorities and work effectively in a fast-paced environment
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)

Nice To Haves

• Experience in document management, print/mail operations, or shared services environments
• Vendor management or third-party partnership experience
• Experience supporting audits, compliance processes, or operational reporting
• Exposure to process improvement initiatives (Lean, Six Sigma, or similar)

Responsibilities

• Coordinate daily workflow and resources to ensure service levels and quality standards are consistently met
• Support team leadership activities including training, coaching, and performance development
• Manage vendor relationships to ensure service delivery, quality expectations, and cost controls are achieved
• Serve as an escalation point for complex customer and operational issues, resolving problems and identifying root causes
• Analyze trends and operational data to identify gaps and recommend process improvements
• Lead or support process improvement initiatives and cross-functional projects
• Assist in audit oversight, reporting, and compliance-related activities
• Participate in system enhancements and operational changes that improve efficiency and scalability
• Act as a subject matter expert for core document management processes and workflows

Benefits

• Geographic specific pay structures may be applicable
• Best-in-class company
• Equal opportunity employer
• Commitment to creating and maintaining an environment where employees can contribute creative ideas, seek challenges, assume leadership, and focus on meeting and exceeding business and personal objectives
• Relationships built on trust
• Opportunity to grow careers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level