PDC Operations Lead CE

Applied Materials•Austin, TX

3d•Onsite

About The Position

As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. Lead Operations CE for PDC, Samsung Taylor

Requirements

Only relevant for candidates with vast PDC experience
Must have minimum 2-3 years as a lead CE or 6+ years as a CE for PDC products (non legacy)
Work on customer site (near Austin)
Completion of an Associate degree or comparable military technical training and field service experience
Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
Strong knowledge of hand tools and their appropriate usage, including digital multimeters
Advanced knowledge of wafer processing parameters
Effective written and verbal communication skills
Basic knowledge of Microsoft Excel, Word, and PowerPoint
Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
Able to meet all on-site requirements, including safety, environmental guidelines.

Nice To Haves

Experience with large ramp execution
Experience with Samsung (US/Korea)
Experience with one (or more) of the following platforms: DR G10/H20, Provision10, Enlight, Primevision10
Bachelor’s Degree
Project management skills and ability to lead key customer and internal product meetings

Responsibilities

Manage daily account operations: parts receive/return, manage shifts, track escalations, track open service cases, monitor safety performances.
Daily/ weekly/ monthly meetings with the customer.
Handling technical escalations, define mitigation plans, present findings & analysis.
Monitor team's KPIs- Utilization, over-time, certifications.
Monitor PDC fleet performances/ KPIs: Uptime, NCs, PM/CM time
Help with new team members onboarding.
Install, maintain, and upgrade customer equipment
Apply troubleshooting and problem-solving skills, as well as company diagnostic tools and documentation, to solve complex equipment issues
Follow and generate documented procedures and published task plans
Communicate with customers and internal business units, lead projects as necessary
Train and mentor junior Field Service Engineers [Customer Engineers]
Fulfill additional duties, as assigned

Benefits

supportive work culture that encourages you to learn, develop, and grow your career
comprehensive benefits package
participation in a bonus and a stock award program

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume