PDC Account Representative

FleetPride•Irving, TX

11d

About The Position

FleetPride is seeking a PDC Account Representative to serve as the voice of the PDC and provide exceptional customer service. The role handles inbound calls to the general sales line, conducts outbound prospecting and sales calls, and supports customer orders, product recommendations, pricing, and issue resolution. The representative works toward monthly and annual sales and gross-margin objectives, develops customer programs, and maintains sales and pricing records. The position also provides daily direction to Account Representatives to help meet customer demands.

Responsibilities

Answer calls to the PDC general sales line promptly and provide exceptional customer service.
Conduct outbound sales calls, prospect for new PDC customers through cold calling, and search other media outlets for prospects.
Analyze customer purchase history to identify growth opportunities and design and implement programs to present to customers.
Handle inbound customer calls by writing orders, providing order tracking information, answering questions, and addressing concerns about past orders.
Achieve monthly and annual sales and gross-margin objectives.
Recommend products based on customers’ needs and interests.
Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
Work with the sales group to develop and market new products.
Contact target accounts monthly through a variety of media to promote special offers as determined by management.
Provide customers with product and service information; identify, research, and resolve customer issues.
Follow up on customer inquiries that are not immediately resolved.
Complete call logs and reports.
Create and maintain order reports daily.
Update and upload the customer pricing matrix and maintain pricing expiration dates.
Provide daily direction to Account Representatives to meet customer demands.