PDC Account Representative

FleetPride • Irving, TX

9d

About The Position

FleetPride is the largest aftermarket distributor of heavy-duty truck and trailer parts in the U.S. The PDC Account Representative serves as the “Voice of PDC,” handling calls to the PDC general sales line and providing exceptional customer service. The role combines inbound customer support with outbound sales, prospecting, account development, and sales administration. The representative works toward monthly and annual sales and gross margin objectives and helps meet customer demands by providing daily direction to Account Representatives.

Responsibilities

• Answer calls to the PDC general sales line promptly and provide exceptional customer service.
• Conduct outbound sales calls and prospect for new PDC customers through cold calling and other media outlets.
• Analyze customer purchase history to identify growth opportunities.
• Design and implement programs to present to customers.
• Handle inbound customer calls, including writing orders, providing order-tracking information, answering questions, and addressing concerns about past orders.
• Achieve monthly and annual sales and gross margin objectives.
• Recommend products based on customers’ needs and interests.
• Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
• Work with the sales group to develop and market new products.
• Contact target accounts monthly through various media to promote management-determined special offers.
• Provide customers with product and service information.
• Identify, research, and resolve customer issues; follow up on inquiries not resolved immediately.
• Complete call logs and reports.
• Create and maintain daily order reports.
• Update and upload customer pricing matrices and maintain pricing expiration dates.
• Provide daily direction to Account Representatives to meet customer demands.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed