PCSS Student Technician 2026 - 2027

Seton Hall University, New Jersey•South Orange, NJ

1d•Onsite

About The Position

Student Laptop Technicians provide technical support in the Technical Support Services Area in Corrigan Hall, Innovation Hub and around campus. Student Technicians are responsible for providing software and hardware technical support and troubleshooting for members of the Seton Hall community. Student technicians will document all work done in various databases as warranted. In addition, Student Technicians are expected to provide excellent customer service at all times.

Requirements

Must be a current Seton Hall student
Understanding and/or experience with laptop hardware and software troubleshooting
Knowledge of current Windows operating systems, in addition to basic knowledge of current MS Office products, and various other Seton Hall supported software and hardware
Ability to quickly adapt to ever changing hardware and software products
Someone who is articulate, organized and able to work as part of a team
Basic knowledge of networking and connectivity
Great customer service skills
Excellent interpersonal verbal and written communication

Responsibilities

Greeting customers warmly and ascertaining the issue or reason for coming in
Diagnosing and documenting laptop related issues
Software installation, configuration, troubleshooting, and maintenance
Servicing laptop hardware related issues and/or sending laptops for further repair
Entering all walk-in requests into the JIRA database as well as checking on the status of current database requests
Refilling printer paper, toner, and drums around campus
Going out to service faculty or lab computers around campus
Working on extra projects and tasks as needed between day-to-day operations.
Working with University Systems in development, implementation, troubleshooting, and training.
Attend training seminars and be knowledgeable in the areas needed to perform required services.