PCI Compliance Specialist, with French

VikingCloud

9d•$17 - $18•Remote

About The Position

The PCI Compliance Specialist provides customer support through an omnichannel environment, including phone calls, live chat, email, and back-office tickets. The role guides customers through the PCI-DSS compliance process and helps them access, navigate, and troubleshoot the online platform. Support should be prompt, courteous, clear, and focused on resolving customer issues during the first contact while maintaining regulatory and security standards. The specialist works independently to manage workload and meet productivity, service-level, and quality expectations. They use available knowledge bases and tools to resolve issues, handle escalations professionally, identify process-improvement opportunities, and document interactions accurately in internal systems. French is specified in the job title; no further language requirements are provided. The position is remote, with Illinois, Wisconsin, and Georgia preferred. The stated schedule is 10:30 a.m.–7:00 p.m. Central Time, though the hours may change based on business needs. Pay is $17.00–$18.00 per hour depending on location and experience, plus bonus. VikingCloud offers medical, dental, vision, and other benefits.

Requirements

High school diploma or equivalent.
At least 1 year of experience in a call center customer support role.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Collaborative, upbeat, and customer-focused approach.
Clear communication and active listening skills.
Professional phone presence and strong soft skills.
Detail-oriented, with the ability to handle multiple tasks.
Sound decision-making and problem-solving abilities.

Responsibilities

Provide customer support through inbound phone calls, live chats, email, and back-office tickets, ensuring timely and accurate resolution.
Guide users through the PCI-DSS compliance process with clear, step-by-step instructions.
Help customers access, navigate, and troubleshoot the online platform while minimizing disruption to their operations.
Use knowledge bases, tools, and other resources to independently analyze and resolve complex issues.
Collect, verify, and apply the information needed to resolve inquiries efficiently and achieve first-contact resolution.
Identify and communicate opportunities to streamline processes, recommend improvements, and escalate trends affecting efficiency or compliance.
Manage workload independently and remain accountable for productivity and accuracy.
Handle escalations and difficult conversations professionally, focusing on resolution and company policies.
Document customer interactions thoroughly and accurately in internal systems, following established protocols and compliance requirements.
Meet or exceed performance metrics, service-level standards, and quality expectations across support channels.