PCC Order Specialist - Piscataway, NJ
About The Position
The PCC Order Specialist processes and manages online customer orders, ensuring accuracy, availability, pricing, shipping requirements, and delivery expectations. The role validates customer account information, payment terms, and order details before fulfillment, and investigates and resolves order exceptions such as backorders, inventory shortages, pricing discrepancies, shipping issues, and website-related concerns. The specialist partners with customers, branch locations, vendors, distribution centers, and internal teams to facilitate timely fulfillment and provide order status updates. The role also reviews and supports ExFlow billing, pricing, and quantity variances, coordinating with Parts and Accounts Payable teams to resolve exceptions. Additional contributions include reporting, special projects, cross-training, and process improvements that support operational efficiency and customer satisfaction.
Requirements
- High school diploma or equivalent.
- Minimum 2–3 years of experience in an administrative support role.
- Proficiency in Microsoft Office applications, including Excel, Word, and PowerPoint, and business systems.
- Strong communication, problem-solving, and organizational skills.
- Ability to prioritize work, adapt to changing priorities, and collaborate effectively across teams.
- Detail-oriented with strong analytical and data entry skills.
- Commitment to accuracy, quality, and excellent customer service.
Nice To Haves
- Experience with ERP, order management, or e-commerce platforms.
Responsibilities
- Process and manage online customer orders, ensuring accuracy, availability, pricing, shipping requirements, and delivery expectations.
- Validate customer account information, payment terms, and order details prior to fulfillment.
- Investigate and resolve order exceptions, including backorders, inventory shortages, pricing discrepancies, shipping issues, and website-related concerns.
- Partner with customers, branch locations, vendors, distribution centers, and internal teams to facilitate timely order fulfillment and provide order status updates.
- Review and support ExFlow billing, pricing, and quantity variances, coordinating with Parts and Accounts Payable teams to resolve exceptions.
- Contribute to reporting, special projects, cross-training initiatives, and process improvement efforts that enhance operational efficiency and customer satisfaction.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
High school or GED
