PC Technician (JNY)

Titan Technologies•Colorado Springs, CO

About The Position

Titan Technologies, LLC (Titan) is seeking an experienced, self-directed, PC Technician to support the Special Operations Forces Information Technology Enterprise Contract (SITEC) III contract. As a member of our team, you will help to assist USSOCOM, Service Component Commands, Theater Special Operations Commands (TSOC), and deployed forces in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain information flow, communications, and connectivity globally. PC Technician must have excellent problem-solving and customer service skills, as well as extensive experience with desktop hardware, software applications, operating systems, and network connectivity. This position must be customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources. The PC Technician may be required to provision and maintain mobile devices (NIPR, SIPR and Gray).

Requirements

Active DoD TS/SCI clearance
DoD 8570.01-M IAT Level II certification (e.g., Security+ CE).
At least 2 years of relevant IT experience
At least 1 year of previous experience working as a PC Technician or Help Desk Technician
Outstanding customer service skills
Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills

Nice To Haves

Familiarity with secure communications environments and DoD/USSOCOM infrastructure.
Experience with VoIP telephony services (e.g., extension mobility, provisioning, secure keying).
Ability to work independently and prioritize multiple tasks in a high-demand environment.
Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices.
Experience in hardware and software installation, configuration, and troubleshooting, along with strong problem-solving and customer service skills.
Experience with active directory security group management, exchange distribution lists, and file share permission assignment.

Responsibilities

Troubleshooting and proactively resolving technical issues.
Responding to requests for technical support.
Providing technical problem solving for customer support of database
Installing, configuring, and maintaining desktop and laptop PCs, mobile devices and peripherals, such as printers.
Installing and configuring application and operating system software and upgrades.
Troubleshooting and repairing hardware and network connectivity issues
Removing old equipment and performing data migration to new machines.
Maintaining an inventory of installed software, managing software licensing, and creating policies and procedures for upgrades.
Working with hardware and software vendors to verify timely product delivery and ensuring that new equipment is installed and ready to operate on schedule.
Analyzing and making recommendations for hardware and software standardization.