PC Technician
Summit Technologies•Fayetteville, NC
•Onsite
About The Position
The PC Technician provides enterprise desktop and end-user support for SOMTC training and operational activities. This position troubleshoots computer hardware and software, configures network workstations, supports IT-system operation and security, and documents and resolves reported incidents.
Requirements
- Associate degree in an Information Technology-related field; or At least four years of professional IT experience.
- Experience providing IT support in an enterprise environment.
- Knowledge of the interoperability of Army or Joint Mission Command systems.
- Computer-networking concepts and protocols.
- Cyber threats and vulnerabilities.
- Physical computer components and basic IT architecture.
- IT-system operation, maintenance, and security.
- Hardware and software troubleshooting.
- Configuration and validation of network workstations.
- Incident documentation, tracking, and research.
- Enterprise customer and desktop support.
- Strong customer-service and communication skills.
- Current certification meeting the requirements for the DCWF Client Systems Technician, Work Role 411, at the Basic proficiency level.
- Active Secret clearance required
Responsibilities
- Provide desktop and end-user technical support in an enterprise environment.
- Troubleshoot computer hardware, software, operating-system, and connectivity issues.
- Install, configure, validate, maintain, and secure network workstations.
- Support computer hardware, software, peripherals, printers, and related user devices.
- Support IT-system operation, maintenance, and security.
- Identify hardware and software faults and perform or coordinate corrective actions.
- Document, track, research, and resolve reported incidents and service requests.
- Apply applicable workstation and endpoint-security requirements.
- Support the interoperability of Army and Joint Mission Command systems.
- Coordinate with system administrators, network administrators, and cybersecurity personnel to resolve technical issues.
- Provide responsive customer support to Government personnel and training participants.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
